Aiman Azmi Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Responded to customer inquiries, addressing concerns, and providing information on CIMB Bank's range of products and services.
• Assisted customers in resolving account-related issues, such as transaction disputes, online banking assistance, and fraud inquiries.
• Handled a high volume of incoming calls, consistently meeting or exceeding performance targets, including call quality, average handling time, and customer satisfaction ratings.
• Maintained accurate and detailed records of customer interactions, ensuring proper documentation for reference and analysis.
• Demonstrated expertise in utilizing CRM systems and other call center tools to streamline processes and enhance efficiency.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Design poster for selling company products
• Marketing business on various social media platforms
• Do home-to-home services
• Manage income and company expenses
• Handling customer services such as customers feedback, persuading customer in trying company products, and any inquiries about the company

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Analyzed data from Microsoft Excel by sorting using Merchant category codes
• Prepared partial reports and make calculations based on the department's request
• Completed the tasks given by the manager according to the due date
• Attended business development and special project section meeting with five Bank Rakyat branches
• Collect data from companies throughout Malaysia such as JPJ, SPRM, KWSP, and many more by calling the company's line
• Preparing manager task that is building new data from company products statistics (Credit Card) and converting it to a graph in Microsoft excel

Melaka Tengah, Malacca, Malaysia

• Learn to multitask and work under pressure
• Communication Skills to fulfil customer needs
• Calling customers to set appointment
• Close deals between the due dates given by manager
• Submit customers details by using Zurich Takaful Application system
• Attended team weekly meeting

Melaka, Malacca, Malaysia

• Board directors of Student Representative Council (SRC)
• Team management of Corporate Social Responsibility at Sarawak ( College Representative )
• Orientation committee for three intakes (Became Master ceremony for one intake, facilitator for two intakes, and President of Orientation Week for one intake
• Team leader for 'Malam Kebudayaan' that has been held for once a month (College level

Bachelor Of Business Administration - Bba, Marketing, Marketing/Marketing Management, General, Cgpa: 3.51

Activities and Societies: • High Committee of Marketing Club and master ceremony of UniKL Marketing Engagement Session • Vice President of.

Diploma, Business, Management, Marketing, And Related Support Services, Cgpa: 3.37, Muet: Band 3

Activities and Societies: • Board Directors of Student Representative Council • Team management of Corporate Social Responsibility at.

Sijil Pelajaran Malaysia (Spm), Accounting, Graduated

Activities and Societies: • School prefects • Treasurer of Athletic Club and Police Cadet • Public Transport Department (JPAM) Foot Parade.