Aiman Azmi Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Responded to customer inquiries, addressing concerns, and providing information on CIMB Bank's range of products and services. • Assisted customers in resolving account-related issues, such as transaction disputes, online banking assistance, and fraud inquiries. • Handled a high volume of incoming calls, consistently meeting or exceeding performance targets, including call quality, average handling time, and customer satisfaction ratings. • Maintained accurate and detailed records of customer interactions, ensuring proper documentation for reference and analysis. • Demonstrated expertise in utilizing CRM systems and other call center tools to streamline processes and enhance efficiency.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Design poster for selling company products• Marketing business on various social media platforms • Do home-to-home services • Manage income and company expenses • Handling customer services such as customers feedback, persuading customer in trying company products, and any inquiries about the company

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Analyzed data from Microsoft Excel by sorting using Merchant category codes• Prepared partial reports and make calculations based on the department's request• Completed the tasks given by the manager according to the due date• Attended business development and special project section meeting with five Bank Rakyat branches• Collect data from companies throughout Malaysia such as JPJ, SPRM, KWSP, and many more by calling the company's line• Preparing manager task that is building new data from company products statistics (Credit Card) and converting it to a graph in Microsoft excel

Melaka Tengah, Malacca, Malaysia

• Learn to multitask and work under pressure• Communication Skills to fulfil customer needs• Calling customers to set appointment• Close deals between the due dates given by manager• Submit customers details by using Zurich Takaful Application system• Attended team weekly meeting• Achieved team seasonal key performance indicator

Melaka, Malacca, Malaysia

• Board directors of Student Representative Council (SRC)• Team management of Corporate Social Responsibility at Sarawak ( College Representative )• Orientation committee for three intakes (Became Master ceremony for one intake, facilitator for two intakes, and President of Orientation Week for one intake• Team leader for 'Malam Kebudayaan' that has been held for once a month (College level

Bachelor Of Business Administration - Bba, Marketing, Marketing/Marketing Management, General, Cgpa: 3.51

Activities and Societies: • High Committee of Marketing Club and master ceremony of UniKL Marketing Engagement Session • Vice President.

Diploma, Business, Management, Marketing, And Related Support Services, Cgpa: 3.37, Muet: Band 3

Activities and Societies: • Board Directors of Student Representative Council • Team management of Corporate Social Responsibility.

Sijil Pelajaran Malaysia (Spm), Accounting, Graduated

Activities and Societies: • School prefects • Treasurer of Athletic Club and Police Cadet • Public Transport Department (JPAM) Foot Parade.