Aiman Baba Email & Phone Number

Bangalore Urban, Karnataka, India

Used SQL to analyze loan default data, identifying key trends and patterns for a lending company, potentially leading to a 9% decrease in default rates.Conducted RFM analysis of a retail fashion apparel brand using SQL and Tableau, driving a 16% increase in average order value and a 12% boost in customer retention. Improved targeted marketing campaigns by 15% through data-driven customer segmentation.Meticulously performed data cleaning on an e-commerce website using advanced Excel functions, eliminating duplicate entries and errors, resulting in near-perfect accuracy. Conducted a comprehensive churn analysis of an e-commerce website using SQL and Tableau, identifying key factors contributing to customer attrition. Achieved a 12% reduction in churn rate and a 14% increase in customer retention.

New Delhi Area, India

Conducted in-depth data analysis using Excel and PivotTables to identify patterns in client preferences for airlines, accommodation types, and travel destinations, resulting in a 15% increase in personalized service delivery.Utilized advanced Excel functions, including SUMIFS and VLOOKUP, to analyze historical data, identify spending patterns, and forecast future expenses, resulting in a 14% reduction in over-budget spending for clients.Developed and executed a comprehensive data analysis plan that identified key patterns and trends in customer travel preferences, resulting in personalized recommendations that increase customer satisfaction ratings by 13%.Efficiently managed client data in a GDS acting as a CRM and Achieved year-on-year targets at an average of 125%.

New Delhi Area, India

-Gather client requirements and provide the best customer experience to clients related to travel requests-To ensure quality standards are met as per the agreed service level agreements- Active participation in company training and staying on top of the rules and regulations in multiple countries-Meet revenue targets and convert more than 50% of inbound and outbound call traffic into revenue

Masters, Tourism And Travel Services Management

Bcom Honors, Accounting And Finance