Aragorn Marsden Email & Phone Number

Natick, Massachusetts, United States

● Lead implementation projects with new clients, conducting comprehensive fact-finding calls, developing detailed project timelines, and providing regular progress updates for a smooth onboarding experience.● Streamline onboarding with a 1-week turnaround time. Coordinate data migration, configure software to match client specifications, and conduct thorough user training for seamless adoption and maximum value.● Effectively manage 100+ client accounts, delivering exceptional support, resolving issues promptly, ensuring client satisfaction and retention. Proactively identify growth opportunities and provide strategic recommendations for business success.● Collaborate with client management to align software with business objectives, optimize workflows, and deliver tailored solutions for efficiency and value-added services.● Foster relationships with integration partners, addressing their needs and configuring new integration feeds for seamless data exchange and enhanced system performance.● Utilize advanced SQL skills to develop customized reports that provide insightful data, empowering clients to make informed decisions and maximize marketing efforts.● Optimize engagement rates and minimize unsubscribes for effective email marketing.● Design captivating data visualization dashboards based

Framingham, Ma

● Provided exceptional customer service by addressing customer inquiries, resolving issues, and processing orders and returns accurately and efficiently.● Maintained customer records, updated databases, and collaborated with colleagues across departments to coordinatetimely delivery of products and services.● Supported the deployment and maintenance of CRM software to improve customer engagement and increase efficiency. Additionally, provided support for the CRM system, troubleshooting technical issues, and ensuring that customer data was accurately entered and maintained.● Created and customized hundreds of professional client contract and agreement templates, leveraging extensive Microsoft Office/Word expertise to produce visually appealing and easily generated documents.● Actively sought opportunities to improve customer experience by compiling customer feedback and suggesting solutions for process improvements.

Greater Boston Area

● Managed compliance with student loan rehabilitation criteria and regulatory requirements through thorough analysis and review of accounts.● Coordinated the monthly rehabilitation sale. Streamlined loan distribution and invoice process by 85%, responsible for $30-$50 million monthly departmental revenue.● Oversaw the monthly rehabilitation sales, providing account information and reports to the management team for trend identification and enhanced productivity.● Prepared rehabilitation agreements, ensuring successful participation in the program for eligible borrowers.● Collaborated with Finance Department, reconciling payment discrepancies and finalizing account transfers to ensure account integrity.

Greater Boston Area

● Conducted outreach and provided financial literacy counseling to recent graduates and parents/guardians as part of ASA Wellness initiatives.● Managed outreach campaigns, ensuring effective communication, tracking, and monitoring of progress.● Performed special research tasks for targeted borrower, identifying patterns and needs in established sectors. Reported all findings to management for evaluation and campaign development.● Developed training curriculum on account amendments for new departmental employees.

Greater Boston Area

◊ Conducted specialized research on high end products and services as requested by clientele.◊ Detected signs of urgency and reacted quickly with the best solution possible to suit the customer’s needs.◊ Performed tasks with detail and accuracy and maintained customer confidentiality and satisfaction to the highest degree.◊ Well versed in anticipating clients’ needs and responding appropriately; dealt with a variety of clients, some of whom required high levels of patience and tact, prioritized customer satisfaction above all.

Greater Boston Area

◊ Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.◊ Maintained the front desk and reception area in a neat and organized fashion.◊ Served as central point of contact for all outside vendors needing to gain access to the building.◊ Made copies, sent faxes, and handled all incoming and outgoing correspondence.

Mathematics And Computer Science

High School Diploma