Aimee Bagnall Email & Phone Number

Dublin, County Dublin, Ireland

As a detail-focused Utilities Coordinator at Cairn Homes, I manage the administrative requirements for utility connections across multiple construction projects, liaising with state, semi-state, and private utility bodies to ensure efficient operations. My role involves the meticulous tracking of utility applications, contracts, and billing while collaborating with internal teams and external stakeholders to support seamless project execution.Key Responsibilities:• Oversee administration and tracking of utility connections, maintaining a comprehensive utility tracker for all active projects.• Coordinate with consultants, site teams, and external bodies to manage utility applications, metering status, payments, and legal agreements (including wayleaves).• Ensure timely submission and processing of utility applications, contracts, and supporting documentation for new developments.• Provide proactive look-ahead support for site start-up planning, ensuring all utility and third-party requirements are met.• Administer HomeBond submissions by compiling and uploading registration information, reviewing site documentation, and tracking submissions.• Assist with utility billing, including supplier registration, monitoring usage, and managing the transition to new account holders.• Compile ESG (Environmental, Social & Governance) data and other reports, while supporting various administrative tasks.With over 2-3 years of experience in high-volume administration, I excel at multitasking in fast-paced environments and am proficient in Microsoft Office applications (Word, Excel, PowerPoint). I am a self-motivated team player with a "can-do" attitude, always striving to ensure seamless operations and client satisfaction.

Vancouver, British Columbia, Canada

As an Expert Account Associate/Manager, I played a pivotal part in delivering bookkeeping services to small businesses. Here's a snapshot of what the role entailed:Customer Relationship Building: I was entrusted with nurturing meaningful connections with my portfolio of small businesses. By understanding their unique needs and concerns, I ensured their financial requirements were met, providing them with peace of mind so they can focus on their business.Bookkeeping Expertise: Proficient in generating detailed financial reports, providing clients with valuable insights into their business performance and facilitating informed decision-making.People-Centered Approach: Understanding that people are at the heart of every business, I approached interactions with kindness, empathy, and optimism. Collaboration was key as I worked closely with clients and colleagues, listening to understand their needs and striving to exceed expectations.Drive for Excellence: Committed to continuous improvement, I embraced challenges with enthusiasm and a determination to make things better. From experimenting with new approaches to partaking in BETA testing for operations, I consistently sought opportunities to enhance outcomes and processes.Creative Problem Solving: When challenges arose, I consistently employed creative problem-solving techniques to address customer issues. Through innovative thinking and adept problem-solving skills, I devised effective processes and strategies, ensuring swift resolution and utmost customer satisfaction.Throughout my tenure at Bench, I exemplified dedication to client success, a passion for continuous learning, and a commitment to driving positive change. With a focus on delivering exceptional client assistance, leveraging bookkeeping expertise, and fostering collaborative relationships, I contributed to the success of small businesses while embodying the spirit of innovation and adaptability in a dynamic startup environment.

Vancouver

As a vital member of the Urgent Intervention Process Team (UIP), I was responsible for addressing the diverse needs of elementary and secondary students within the District who required additional support in social-emotional learning, behavior management, mental health, and learning difficulties. In this role:- I collaborated with and operated under the direction of the UIP to develop and execute individualized Behavior Support Plans tailored to both high and low incidence students displaying challenging behaviors.- I meticulously maintained and assessed records and data pertaining to student behavior, ensuring accurate tracking and progress evaluation.- Working closely with team members, I contributed to the development and adjustment of Behavior Support Plans to better meet students' needs.- I offered direct support to students, assisting them in managing their behaviors and overcoming learning challenges.

Front of house receptionist for a very prestigious law firm in Downtown Vancouver. Maintaining a professional and friendly manner throughout. Welcoming guests a.nd communicating with various teams to ensure meeting rooms are prepared appropriately.

Assisting customers with their online business banking needs. Investigating and reconciling any discrepancies in customer profiles. Responding to any inquiries in a prompt and efficient fashion. Dealing with complaints in a calm and professional manner. Remaining vidgulent for fraudulent activity and escalating to the fraud department.

County Dublin, Ireland

Answering phones and providing accurate information regarding recycling compliance to customers. Maintaining and updating daily records to a high standard. Various administrating duties including filing, e-mailing relevant correspondents, inputting and updating details to Excel and stationary orders. One of my achievements in this role would be developing an electronic phone log which resulted in more effective record keeping and less waste.

County Dublin, Ireland

Supervising a small staff team to support individuals with disabilities in a day service. Planning the weekly schedules, completing admin duties, communicating with clinical teams and families/carers on a daily basis. Developing, updating & reviewing individual support plans, risk assessments and reports. Also working with the ABA team to develop behaviour support plans. Carrying out various key working duties and keeping in contact with individuals who needed extra support.

Thailand

Creating a fun learning environment for students in a classroom setting. Teaching English as a foreign language to primary and secondary school levels. Planning, implementing and reviewing lesson plans and activities. Writing end of year reports for all students.

County Kildare, Ireland

Working in a residential setting for adults with disabilities. Worked by the person centered care approach. Provided a duty of care to the residents and acting as an advocate for residents both within the service and the community. Worked with various behaviour support plans and challenging behaviour as part of a multidisciplinary team and on a one to one basis.