• Work with COO to build processes • Work with CPO for UX platform evolution based on customer feedback • Work with CTO to build internal dashboards • Collaborate with marketing team for customer features and case study creation• Develop and manage value based relationships with a portfolio of Dyne's accounts while maintaining positive retention• Onboard clients, including connecting their integrations and troubleshooting setup • Maintain high levels of customer… Show more • Work with COO to build processes • Work with CPO for UX platform evolution based on customer feedback • Work with CTO to build internal dashboards • Collaborate with marketing team for customer features and case study creation• Develop and manage value based relationships with a portfolio of Dyne's accounts while maintaining positive retention• Onboard clients, including connecting their integrations and troubleshooting setup • Maintain high levels of customer engagement and satisfaction with a focus on customer adoption• Provide business systems, network and Internet support to users in response to identified difficulties• Partner with customers to deliver an exceptional customer experience and support predictable growth • Provide advice and training to users in response to identified difficulties• Consult user guides, technical manuals and other documents to research and implement solution• Managing an effective feedback loop for customer needs.• Manage customer escalations and work with connective teams to resolve issues.• Provide in-depth and thorough product demonstrations to drive additional growth opportunities.• Partner with the sales team (Account Executives, Sale Development Representatives) to assist in closing new customers, including developing Dyne implementation solutions.• Cultivate a pool of advocates to support Sales prospects and grow referral base. Show less

• Create, produce and facilitate the global production of content for use across social media, website, digital branding platforms and events • Project manage international brand campaigns with budgets of $500,000 • Use Agile methodology to manage frameworks, breaking down projects into several dynamic phases to ensure consistent iteration for expected ROI • Compile talent marketing metrics, including performance of campaigns to make data-driven decisions and optimize… Show more • Create, produce and facilitate the global production of content for use across social media, website, digital branding platforms and events • Project manage international brand campaigns with budgets of $500,000 • Use Agile methodology to manage frameworks, breaking down projects into several dynamic phases to ensure consistent iteration for expected ROI • Compile talent marketing metrics, including performance of campaigns to make data-driven decisions and optimize campaign effectiveness • Drive expected KPI's and identify trends, insights and opportunities; evangelizing key learnings and content wins across global teams • Lead global brand ambassador programs spanning across business and product areas, working cross-functionally with Marketing, Communications, DEIB, Legal, and Talent Acquisition / People Teams • Create Figma’s for user interface design and Experience while building out Jira roadmaps • Manage external vendors and third-party brand partnerships • Create monthly reports and dashboards for executives and c-suites • Recommend new ideas and approaches to help innovate and advance brand footprint • Train and empower employees on social media best practices for global corporate message consistency Show less

• Highlight company culture through the creation of global events, blogs, Tech Talks and podcasts • Develop global campaigns to elevate brand across a variety of digital and non-digital platforms • Evaluate existing and emerging media / event opportunities and bring forward optimisation recommendations • Grow brand affinity across social media to amplify employee stories • Build quality talent communities and establish communication strategies to heighten… Show more • Highlight company culture through the creation of global events, blogs, Tech Talks and podcasts • Develop global campaigns to elevate brand across a variety of digital and non-digital platforms • Evaluate existing and emerging media / event opportunities and bring forward optimisation recommendations • Grow brand affinity across social media to amplify employee stories • Build quality talent communities and establish communication strategies to heighten engagement and build strong pipelines • Cultivate strong relationships with subject matter experts to align on go-to-market approaches • Analyse campaign performance and make data-driven decisions to optimise campaign effectiveness to drive expected KPI’s • Manage internal and external events with specific focus for creating equitable opportunities with underrepresented and marginalised communities • Influence proactive sourcing initiatives to identify top talent, while creating training documents for enablement • Lead international fireside chats and AMA's (Ask Me Anything's) with VP's and senior leaders • Create event post mortems for tracking ROI and to create scalable, repeatable success Show less

• Partnered with 6 recruiters for 23 requisitions resulting in fills with 70% inclusivity for underrepresented groups • Source within Applicant Tracking System with advanced Boolean strings to exopodite time to fill while building strong pipelines • Educate hiring leaders with advice and updates surrounding the health of pipelines • Partner with Talent Community and Brand Senior Manager for marketing outreach through the creation of blogs, events, articles, Tech Talks… Show more • Partnered with 6 recruiters for 23 requisitions resulting in fills with 70% inclusivity for underrepresented groups • Source within Applicant Tracking System with advanced Boolean strings to exopodite time to fill while building strong pipelines • Educate hiring leaders with advice and updates surrounding the health of pipelines • Partner with Talent Community and Brand Senior Manager for marketing outreach through the creation of blogs, events, articles, Tech Talks and podcasts • Ghost writer for global VP’s and leadership team • Lead global event planning, documentation, and tracking with personalised post event follow up • Facilitated external question period for 11 Learning Sessions at .conf (global tech conference) • Active ally and participant for ERG (employee resource groups) to gain insight for evolving DEIB hiring practices while building strong and supportive internal relationships • 90% and above Textio use for the creation of job descriptions to ensure a broad outreach for inclusive candidates • Attend global symposiums to confidently understand future industry needs and proactive approaches Show less

• Project managed candidate experience initiatives surrounding the successful pivot from on premise interviewing to virtual • Assisted with the creation of legal approved message templates during pandemic • Supported the merger and $1.03 Billion acquisition of SignalFx • Partnered with global leadership teams to build Sales Engineering and Commercial Sales Discovery Call Guidelines for external interview presentations • Coordinated over 1,000 onsite and remote… Show more • Project managed candidate experience initiatives surrounding the successful pivot from on premise interviewing to virtual • Assisted with the creation of legal approved message templates during pandemic • Supported the merger and $1.03 Billion acquisition of SignalFx • Partnered with global leadership teams to build Sales Engineering and Commercial Sales Discovery Call Guidelines for external interview presentations • Coordinated over 1,000 onsite and remote interviews within seven months • Represented the company for a university “Tech Talk” (University of British Columbia) to increase brand awareness with top, emerging engineering talent • Ran strategy meetings with business leaders to market required role competencies to fill headcount for business-critical growth • Work with the Talent Acquisition Brand Strategy manager to create blogs and videos Show less

Sales Management:• Manage all levels of projects; from initial quotes of services, selling and invoicing of contracts, creating delivery plans and communicating with all team members to ensure delivery exceeds client’s expectations• Field all incoming inquires around service programs • Understand and document all clients needs in order to best convince them that Fulford’s services meet and exceed that need• Communicate and create awareness ( "upsell") with other programs /… Show more Sales Management:• Manage all levels of projects; from initial quotes of services, selling and invoicing of contracts, creating delivery plans and communicating with all team members to ensure delivery exceeds client’s expectations• Field all incoming inquires around service programs • Understand and document all clients needs in order to best convince them that Fulford’s services meet and exceed that need• Communicate and create awareness ( "upsell") with other programs / offerings that the client may need•Close the sale / or document required follow up • Create quotes to clients and follow up on quote every week until client provides time frame for delivery of services (either a definitive purchase and schedule of dates, or if the client says they need time - document on the month they request follow up)•Document all company personnel changes to ensure follow up to the correct departments•Create internal invoice to provide to accounts administrator to create official invoice / receipt to send to client•Create metrics for profit growth and accountability• Build relationships with government organizations (BC Crane Safety, Industry Trade Authority, Mines Act, etc)• Cold call out of town companies to create awareness when we visit area as a drive for sales / awareness / “client care” • Phone and document conversations with pending “level A” operators to book assessmentsApply penalties to operators wishing to cancel / reschedule• Coordinate and research most cost effective flights, vehicle rentals, and accommodation for out of town trips• Negotiate contracts with third party vendors and work with companies to set up corporate accounts / discounted rates• Ensure all contract agreements are met before and within twenty four business hours after the assessments are completed• Send monthly summery of all scheduled assessments and status updates of all clients to managing partners• Schedule training and assessments in conjunction with crane assessments Show less

Help clients navigate the complicated construction certification environment and accurately keep track of achievement records and issue certification.

Career and Guidance Counselor Experience – Worked with students from initial interest in company, to their experience in the college, through to when the students graduate; assisting their needs with student loan understanding, as well as employment opportunities.Marketing and Sales:•Conduct presentations in the community (such as local secondary schools, as well as Work BC) to create awareness and further brand reputation as well as increasing student base and revenue•Maintain… Show more Career and Guidance Counselor Experience – Worked with students from initial interest in company, to their experience in the college, through to when the students graduate; assisting their needs with student loan understanding, as well as employment opportunities.Marketing and Sales:•Conduct presentations in the community (such as local secondary schools, as well as Work BC) to create awareness and further brand reputation as well as increasing student base and revenue•Maintain current labour market information in areas where College provides training•Create an employment statistics report every month, for each campus as assigned, which includes all required information to use in the compiling of reports for regulatory bodies •Represent company for public relations sponsored events such as “Grills Gone Wild”, Caribbean Days, as well a winter Food Drive, and partnering with local media Human Resources:•Follow up, document and verify status of all graduates until employment is obtained, with a consistent campus employment rate of 95%•Create and maintain a campus job board by calling employers, pursuing want ads, as well as being involved in community events and organizations •Assist in day to day operational running of campus (both home campus as well as regional) •Develop, implement and maintain a database of graduates’ employment activity •Conduct in-person interviews with students to ensure that each is set up with the “right” placement for their skills and goals •Assist in district recruiting, interviewing and hiring, as well as consistent and continual training Accounts Payable:•Follow up with graduates, regarding their student loan payments, to create awareness of fulfilling their obligations, ensuring that for the last four years, the campus has had a consistent government repayment rate of 90% Show less

•Teach Business Management, which includes courses in Marketing, Sales Essentials, and Human Recourses•Create course curriculum and train district on launching and facilitating new study programs. The courses that I have created curriculum for is still being used throughout all company locations•Every course, the students complete a Course Evaluation based on the instructor as well as their overall learnings. The company expectation is no less than 85%, my evaluations are consistently… Show more •Teach Business Management, which includes courses in Marketing, Sales Essentials, and Human Recourses•Create course curriculum and train district on launching and facilitating new study programs. The courses that I have created curriculum for is still being used throughout all company locations•Every course, the students complete a Course Evaluation based on the instructor as well as their overall learnings. The company expectation is no less than 85%, my evaluations are consistently 97%• Certified MS Office Word and Excel proctor Show less

Administration:•Ensured over 900 student files were completed and up to date, as per government PCTIA standards •Entered all grades into data base to ensure that students were on target for their development •Served as the main point of contact for inquiries about check-ins, scheduling, as well as communication from leads and clients •Established policies for students needing to take re-writes on exams and proctor exams •Created tests for international students to take prior… Show more Administration:•Ensured over 900 student files were completed and up to date, as per government PCTIA standards •Entered all grades into data base to ensure that students were on target for their development •Served as the main point of contact for inquiries about check-ins, scheduling, as well as communication from leads and clients •Established policies for students needing to take re-writes on exams and proctor exams •Created tests for international students to take prior to enrolling. This procedure determined suitability to take advance classes or if an IBM / BCM (Introduction to Business Communication) course was needed first Accounts Receivable:•Basic financial planning and follow up, collected money owing, ensured amounts were correct and entered into basic leger accounts (both computerized and documented in student file)Customer Service:•Welcomed leads into the campus and supported the marketing advisor to ensure potential students’ needs were met with the right programs offered Executive Assistant:•Managed day-to-day activities and provided support to the marketing advisor which included setting up meetings, travel arrangements (both domestic and international), as well as creating and following up with preparation of confidential and sensitive documents •Helped plan, set up and present College and Degree College graduation ceremonies, for well over 15,000 students Show less

Public Relations Experience - Worked with television personalities, sports players, Canadian musicians and actors, as well as represented companies and clients at corporate sponsorship events such as Heart and Stroke Foundation, B.C Fashion Week, Vancouver Fashion Week, Loréal Fashion Week, television segments on Breakfast Television and other local news casts. As well as running and ensuring profitability in the flagship store: •Established and maintained cooperative… Show more Public Relations Experience - Worked with television personalities, sports players, Canadian musicians and actors, as well as represented companies and clients at corporate sponsorship events such as Heart and Stroke Foundation, B.C Fashion Week, Vancouver Fashion Week, Loréal Fashion Week, television segments on Breakfast Television and other local news casts. As well as running and ensuring profitability in the flagship store: •Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups •Arranged public appearances, lectures, contests and exhibits for clients, to increase product and service awareness and to promote goodwill •Evolved the objectives and promotional policies company had in place to develop public relations strategies to influence public opinion and promote products and services •Conferred with other managers within the district to identify trends, demographics and key group interests and concerns to provide business growth Show less

•Largest store I managed produced $11.5 million that year•Created and oversaw implementation of action plans to improve key performance indicators, as well as followed up with staff to ensure that they not only understood improvement goals, but also encouraged all staff members to take ownership of these goals •Assessed the effectiveness of staff by providing the appropriate level of performance based feedback and documented for future follow up •Hired, trained, developed and… Show more •Largest store I managed produced $11.5 million that year•Created and oversaw implementation of action plans to improve key performance indicators, as well as followed up with staff to ensure that they not only understood improvement goals, but also encouraged all staff members to take ownership of these goals •Assessed the effectiveness of staff by providing the appropriate level of performance based feedback and documented for future follow up •Hired, trained, developed and supervised close to 150 employees for our flagship location as well as developed succession training plans to ensure career path for all employees•Ensured recruitment from a diverse pool through facilitating career fairs, as well as networking within the community •Evaluated store sales and payroll goals on a daily basis using key business reports and payroll tools •Responsible for employee dispute resolution and escalated customer situations •Ensured community involvement to drive brand awareness and loyalty through various in-store events Show less