• Providing excellent customer service, with 100% customer satisfaction rate. • Answering calls, questions and e-mail correspondence daily. • Conducting market research and using graphic design, for building and promoting the company website. • Guiding new customers through paperwork and skin-type questionnaire, and discussing medical and allergy history. • Discussing clients desired results and “achievable” results, tailored specifically to them. • Helping customers into and out of spray booth. • Performing high-quality spray tans, beneficial to improving skin health and appearance. • Performing daily operations necessary to profitability, safeness and efficiency. • Maintaining equipment and booth cleanup after each client. • Promoting and selling various tanning products, skincare lotions and body wash. • Scheduling appointments, using my time management skills to maintain an efficient work schedule and productive business hours. • Developing and executing a marketing plan to ensure profit growth and expansion, while exceeding projected product sales. • Developing, training, leading and managing sales team of 4+. • Managing payroll and accounting, including payables and receivables. • Marketing, advertising and creating customer incentive specials and promotions. • Ensuring all spray tanning products and equipment meet professional standards and customer satisfaction. • Reconciling payment collections for 78+ clients and 8+ bank/business accounts. • Ordering, organizing and maintaining purchase orders for inventory of products to sell, booth supplies, and office materials. • Following up with clients to verify customer satisfaction, and any recommendations they may have.

Provided excellent verbal and written communication skills with the ability to effectively communicate with internal and external employees and loan specialists. Ensured consistent delivery of Autopay product offerings. Provided timely and professional responses to loan specialists to facilitate the processing of loans. Obtained information to complete applications for submission as necessary. Tracked and entered data regarding approvals, counters, and declines. Recorded and communicated any misunderstood or unique loan decisions to management. Recorded information on customer applications with the highest levels of accuracy, notating any changes to accounts in LOS. Developed sufficient lender relationships that insured volume and credit quality. Insured compliance with applicable policies and procedures. Served as a resource to employees on underwriting questions. Provided adverse actions according to proper regulatory guidelines in accordance with Autopay policy and within designated time frames. Worked independently and as a team member while using discretion in decision-making. Utilized sound judgment in resolving problems. Performed additional duties as required.

Provided excellent verbal and written communication skills with the ability to effectively communicate with internal and external customers and lending institutions. Established and maintained effective working relationships with employees at all levels throughout the organization. Outstanding customer service skills. Worked independently and carried out assignments to completion within parameters of instructions given, prescribed routines, and best practices. Strong organizational and time managements skills, including the ability to prioritize and adapt to changing priorities and responsibilities. Managed multiple priorities with tight deadlines. Strong attention to detail with the ability to cross check material for completeness and accuracy. Strong problem solving and decision-making skills. Excellent proficiency in MS Office (Word, Excel, Outlook). Understanding of customer sensitive information protection protocols. Maintained records for 160+ member accounts. Reviewed documents to cross check for accuracy and completeness. Contacted lenders to confirm payment of loans. Sent title documents necessary to obtain title from previous lenders. Provided excellent customer service by providing prompt, informed, professional and accurate service and support. Troubleshoot and resolved customer concerns in a timely, friendly and accurate manner. Consistently met department quality, service and production standards that promoted customer satisfaction and company growth. Managed specific service level agreements to meet business timelines. Ensured appropriate records were maintained and required reports were prepared. Maintained up-to-date and accurate filing system. Calculated and maintained metrics for 15+ team members daily. Performed other job duties as assigned.

• Established and followed bedtime routine from bathing, feeding, and putting infant/toddler to bed and down for naps. • Created calm atmosphere in nursery, sang lullabies or played music and cradled baby to help her sleep. • Prepared bottles according to instructions provided by parents. • Prepared and served nutritional, kid-friendly meals, and morning/afternoon snacks. • Dressed, diapered, bathed and potty trained child, while assuring daily hygiene was appropriately handled. • Washed/dried, folded and put away child’s laundry. • Safely transported child to and from scheduled medical and dental appointments. • Maintained a developmentally-stimulating, child-friendly environment by allowing frequent access to outdoor activities. • Ensured the safety and well-being of child at all times, assuming full responsibility while under my supervision. • Cleaned and sanitized toys and equipment before and after each use. • Tidied child's bedroom, play area, kitchen, bathroom and living room daily. • Planned daily activities and play dates by incorporating music, art and imaginative play, to encourage social interaction, creativity and expression. • Disciplined child in alignment with the parents' rules and parenting style. • Taught child social etiquette and good manners through educational activities, books and real-life examples. • Promoted language development skills through reading and storytelling. • Communicated regularly with parents and maintained detailed daily reports outlining child’s day. • Sparked creativity, expression and imagination with activities to help child discover new things each day. • Taught gross motor skills with colors, numbers, shapes, and letters.

• Provided hands-on care to 200+ pediatric patients from infants to young adults at pediatric clinic with 15+ specialty providers. • Escorted patients to triage and examination rooms. • Performed blood pressure, pulse rate, temperature, height, weight and respiration rate. • Accurately collected and recorded patient’s vitals, medications and visit details in EPIC system. • Verified patient pharmacy and medication information for prescription orders and refills under physician approval. • Performed venipuncture, and administered allergy shots and vaccinations. • Developed and maintained professional relationships with patients and parents to ensure high-quality care. • Evaluated patient's conditions, communicated observations to doctors, and helped provide effective care to ailing children. • Engaged parents in meaningful discussions regarding the health of their children. • Facilitated in a variety of routine medical and administrative tasks. • Set up diagnostic equipment, sanitized examination rooms and prepared facilities for patient care. • Administered medications to pediatric patients using appropriate dosing and delivery, including intravenous, oral and syringe medications. • Directly assisted specialty physicians and surgeons in the care of patients, including in-office exams and non-invasive procedures.

• Pulled patient charts and records every morning, and updated them after treatment every evening. • Greeted and informed patients of anything pertinent to their visit when escorting them to their exam room. • Coordinated prescriptions and treatment plans with pharmacies and other medical facilities involved with a patient's treatment plan. • Prepared exam rooms prior to appointments, ensuring any necessary tools were prepared and available. • Escorted patients to their exam rooms, asked introductory questions and recorded information provided, while updating patient's medical history if any changes had occurred since their last visit. • Performed patient’s blood pressure, pulse rate, temperature, height, weight and respirations, and entered results in EPIC system. • Assisted 3+ neurologists with EMGs. • Discussed upcoming procedures with patients and answered any questions. • Provided physician assistance during medical exams and procedures. • Provided pamphlets and other reference material to patients to help them understand their condition and treatment plan.

• Continuously monitored all transactions and accounts. • Updated management on any balance discrepancies and reconciliation progress. • Investigated transactions to prevent fraudulent billing. • Reconciled discrepancies found between 10+ insurance companies/business accounts, and their posted payments. • Researched all in-network and out-of-network co-payments, co-insurance, deductibles and unpaid claims. • Sorted all daily in-house mail and distributed each to the appropriate party. • Posted payments, co-payments, co-insurance and deductibles, as needed. • Printed and prepared all EOB’s for the posting department. • Delivered and collected all completed payments posted. • Compared all insurance payments to bank statements to ensure accountability. • Maintained all data entry spreadsheets for profit calibration and missing EOB’s. • Contacted various insurance companies for missing EOB’s. • Located and entered all “can’t finds” into data entry spreadsheet.

• Greeted and escorted patients to exam rooms. • Performed and recorded patient vitals. • Operated medical software to update patient medical history and contact information. • Organized and maintained patient files. • Transitioned office from paper charts to updated EMR system. • Monitored tools, supplies and inventory. • Scheduled patient appointments and procedures. • Conducted reminder calls to minimize cancellations and missed visits. • Prepared exam rooms prior to patient’s arrival, ensuring tools were prepared. • Performed patient finger sticks for diabetic testing. • Provided pamphlets and other reference material to help patients understand their condition and treatment plan. • Preformed venipuncture in appropriate collection vials for centrifuge preparation. • Managed prescriptions orders and refills. • Identified medical coding procedure or fee errors and omissions, making necessary adjustments dependent on negotiated rates. • Provided insurance companies additional documentation and records to expedite payments and resolve denials. • Served as initial point of contact for patients with account inquiries. • Reviewed CPT and ICD-9 codes for accuracy, and submitted electronic and paper insurance claims. • Managed billing department; including records, coding and claims. • Managed payroll and accounting, including payables and receivables. • Accurately interpreted and posted EOBs in accordance with HIPAA. • Investigated CPT and payer denial patterns; reducing denials by identifying clerical errors and training staff on correct processes. • Increased frequency of assessing insurance payments and collection reports to quickly identify denials and outstanding claims. • Coordinated weekly staff meetings, in regards to the high-volume schedule of 80+ patients per day. • Created and implemented, guidelines and procedures for opening and closing the office. • Maintained responsibility for office/mail keys, and made daily bank deposits.

• Organized, filed and archived all documents in appropriate case files. • Reorganized entire filing system from paper files to updated electronic filing system. • Copied, scanned, and faxed all documents and paperwork. • Directly assisted paralegals and attorneys. • Processed court documents with court house. • Used alphabetical and numerical systems to organize paper and electronic records and documents. • Created new files and provided needed information on forms and reports. • Secured and protected the privacy of files and documents. • Processed requests for files, data, and records. • Monitored filing materials and office supplies, and worked with supply vendors. • Typed and performed data entry, dictation and transcription. • Worked with storage facility to assure safe archiving of documents. • Organized paper and electronic documents in filing system. • Scheduled interviews with witnesses and clients for law office of 7+ attorneys. • Drafted, developed, and proofread legal documents such as motions and briefs to support legal proceedings. • Performed general administrative tasks such as answering the phone and maintaining lawyers' calendars. • Ensured prompt responses to general inquiries with professionalism when speaking to prospective clients. • Operated multi-line telephone system, with overhead paging.

• Scheduled meetings and appointments for real estate office of 4+ realtors. • Greeted 20+ visitors and clients daily, and connected them with the appropriate party. • Entered client and appointment information into company database. • Managed paper correspondence, and 50+ phone calls and messages daily. • Managed documents, records, and filing system. • Operated multi-line telephone system, and forwarded incoming calls to the appropriate party. • Followed opening and closing procedures as outlined by office guidelines. • Gathered and organized incoming mail, contracts, invoices and statements, and distributed them to the appropriate party. • Stocked and organized daily refreshments for visitors, clients and staff.