Aimee Collins Email & Phone Number

Toronto, Ontario, Canada

Transforming how people look, feel and perform—through education, technology, and expert coaching. With industry leading behaviour change solutions, PN helps clients all over the world discover the joys of living a fit, healthy life in conjunction with supporting thousands of health and fitness professionals deliver this same purpose to their own clients.- Delivering an exceptional client experience through multi-channel support, including online ticketing, live chat, Zoom, and phone, achieving an average CSAT score of 99%.- Guides and supports clients through onboarding processes by building and nurturing relationships, educating clients, and proactively assessing and addressing the client’s current and future needs of our edtech and SaaS coaching products.- Proficient user of Zendesk Suite and integrated Support, Guide, Talk, Chat, and Explore features to proactively accelerate team productivity and improve the client and prospect experience.

Toronto, Canada

- Assisted with presales and an extremely successful opening of a new independently owned studio, in busy downtown location.- Creatively promoted the new studio to the local community and amplified customer excitement and engagement. - Led group fitness classes with high energy, encouragement, and dedication to safety while empowering diverse clients to improve their health and wellbeing.- Exceeded KPIs in closing membership sales targets with a high urgency to customer service, satisfaction, and inclusiveness.

- Set daily goals and targets to fulfill all North American online sales orders.- Utilized strong organizational skills in multitasking, delegating, and cultivating a cohesive culture.- Assisted with Floor Supervisors, Inventory Controllers and other Team Leads with fulfilling and meeting targets of daily operation.- Supervised the accuracy and quality of all picked orders with sharp attention to detail.- Led, trained, and motivated 100+ team members during demanding peak sales periods.- Thrived in a fast-paced environment with an open-minded, communicative, and calm approach.- Organized stock systems, created and maintained updated SOPs.- Energized roles as a Sustainability Representative and in Team Recognition & Engagement

Toronto, Canada Area

(Formerly Newad Media)- Independently maintained indoor advertising installations and executed promotional product placement campaigns all over Ontario.- Built and fostered strong relationships with venue owners and operators . - Managed weekly routes accordingly in executing workload with no supervision while working independently and driving 30,000+ kilometers a year in a company vehicle.

Toronto, Canada Area

- Ensured a unique customer experience that made visitors feel welcome, meeting their needs through extensive product knowledge and consultations, and making their day.- Participation and engagement in charitable campaigns.- Collaborated with the team on creative approaches to exceed daily sales targets.- Exceeded company standards for punctuality, attendance, product knowledge, contributing to a respectful workplace, and health and safety.