Aimee Davis Email & Phone Number

Bel Air, Md, Us

Manage Customer Service Department of 76 staff members.Increase staffing by 80%.Improve Customer Experience by 95% .Improve Operational objectives and increase cost savings.Develop and Implemented Standard Operating Procedures to grow company to billion-dollar business.Review, develop, implement rules and regulations regarding regulatory guidelines.Continuously improve business practices across all departments in warehousing, logistics, accounting, supplier relations and business development.Create action plans to execute a seamless transition in the life cycle of order entry.Executive recruiting and identifying best candidates to hire.Cross-functionally involved in collaboration and communications across all departments.Evaluate and analyze inventory and life cycle of products, schedule inventory reconciliation.Performance management evaluations with continuous development for advancement.Implement structures and processes to accommodate future scalability.Decreased turnover in department by 89%.Reviewed and Implemented Winning Ways of Working to impact our P/LTrain outside sales team on business practices.Streamline current multi software applications into one ERP system.Strategically involved in Acquisitions and MergersImplemented Onboarding programs for new business.Provide white glove experience nationally.

Baltimore, Maryland, Us

Executive Level Involvement with Business DevelopmentCollaborate with Sales Leadership to implement business planManage, coach and develop Customer Service staff Project lead to implement cost savings on process reliability.Monitor Key Process Improvements to maximize customer satisfaction and identify problems.Build team capabilities through cross training.Manage, create and implement standard desk procedures.Drive efficiency and effectiveness to support profitable growth.

Hunt Valley, Maryland, Us

Manage Customer Service staff domestically and Internationally.Project lead to implement cost saving on process reliability.Project lead for ProMapp and Winning Ways of Working.Scorecard Service Levels for Leadership on all Manufacturing Plants and Customers.Interface with Manufacturing plants regarding production.Monitor Key Process Improvements to maximize customer satisfaction and identify problems.Interface with Commercialization and Manufacturing Plant to streamline manufacturing needs.Manage, Create and Implement Standard Desk Procedures.Implement procedures to streamline processes between Customer Service and Park Plant.Implement over 2000 hours of savings in the Customer Service Department.Surpass Customer Service Data Entry Error Rate.Provide End of Month Customer Moves for Finance.Deliver Global Enablement operation metrics for Customer Service.

Owings Mills, Maryland, Us

Managed Inside Sales Customer Service staff/work directly with Outside Sales Director.Created Inside Sales Training ManualImplemented Standard Operating Procedures for Inside Sales Customer Service Department.Tracked potential clients purchasing Consulting Program.Worked directly with Executive Vice Presidents in Sales, Finance, Consulting and Marketing.Streamlined procedures between Inside Sales and consulting departments.Performed Interviews

Raleigh, Nc, Us

Managed multi-million dollar international sales accountManaged customer service staff of sixInterfaced daily with internal partners in accounting, regional sales managers, plant personnel, operations and Vice President. Implemented new transportation system upgrade.Managed a high-volume workload within a deadline-driven enviroment. Resolved an average of 300 inquires in any given week and consistently met performance benchmarks in all areas with speed, accuracy and volume.Addressed customer inquires, complaints, billing and payment questionsDecreased overall freight cost by 65%Passed ISO auditing consecutatively three years in a row without any issues or findings.Surpassed goal of less than four customer complaints regarding human error consecutively two years in a row with a result of less than two each yearCreated Customer Service Computer Training Manual for Baltimore, Maryland JDE SystemDeveloped efficiency enhance workflow/process for railcar inventory reconciliation

Raleigh, Nc, Us

Managed four customer service representativesImplemented internal JDE procedures for Customer Service DepartmentCreated Customer Service Computer Training Manual for Baltimore, Maryland JDE systemProcessed mulitple International shipmentsManaged Logistic issues with trucks and railAddressed customer inquiries/concernsManaged rail shipments to terminals

Raleigh, Nc, Us

Performed credit evaluation/collectionsProcessed monthly billing adjustmentsAnalyzed and reconciled short/over paymentsPrepared collections drafts for overseas bank transactionsAnalyzed Precast Shapes profit and loss at toll facilitiesPrepared cost sheets for Shapes and ProductsReviewed Profitability Reports (PRF’s) for Sales ManagementComposed spreadsheets for Long Range Operating PlanMaintained hourly payroll

Raleigh, Nc, Us

Managed customer service ordersPrepared product cost, gross margin and pricing for Precast ShapesImplemented Computer System – COPS Mainframe SystemPerformed inventory reconciliation for 200 warehousesConsultant for computer system function/operator Designed training manuals for computer systemTrained customer service and sales staff on new computer system

Master Of Business Administration (Mba), Business

Bachelor Of Science (Bs), Mass Communication/Media Studies

Master Of Business Administration - Mba