Entrepreneur/Owner in the Customer Experience world with an unwavering commitment to customer service. Streamline procedures, resolve complex issues and win customer loyalty. Consistently demonstrate leadership, coaching, and continuous improvement skills. Drive process improvements, innovation, build relationships, attentive listener, creative, analytical, critical thinker, mentor, open-minded, easily navigate the gray and create succession programs. Implemented ERP systems, and upgrades, created standard operating manuals and training programs to enhance employee performance and build a team-based environment.My contribution of driving efficiencies include, customer intimacy, evaluating and establishing Performance Management, Project Management, Operations, Logistics Management, Manufacturing, Budgeting/Forecasting, Purchasing, Inventory Reconciliation, Demand Planning, Finance, Human Relations, Marketing, Commercialization, Supply Chain Management, Order to Cash processes, service levels, streamlining and implementing Standard Operating Procedures, implementing Key Process Improvements, Root cause/Corrective Action analyst, analytical research, material procuring, compliance/quality controls, onboarding, optimizing, team collaboration, work cross-functionally and resolve issues.
Listed skills include Continuous Improvement, Change Management, Team Building, Project Management, and 46 others.