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I have 7+ years of experience in building fintech products, managing risk, and scaling operations for growth-stage startups. As a Senior Product Manager at Synapse, I lead the teams that build the identity verification and fraud prevention platforms for our customers, who are Fintech innovators and disruptors.My mission is to to better the world we live in by building innovative products that solve real problems and drive value for customers. I'm passionate about innovation, collaboration, and continuous learning, and I'm always looking for new challenges and opportunities to grow. In my spare time, you can find me training for marathons, coaching, and volunteering within the New York City running community.
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Product ManagerUndisclosed Exchange Jan 2024 - Present
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Senior Product Manager, Identity & FraudSynapse Apr 2023 - Nov 2023San Francisco, California, Us -
Product Manager, Risk & IdentityNorthone May 2022 - Oct 2022New York, New York, UsNorthOne is building a business account for the millions of small business owners in America who need help removing the burden of financial management from their lives. I led the team responsible for the identity verification, user authentication, and fraud prevention platforms, as well as managed external relationships with our sponsor bank and KYC partnerships. My team partnered with data science and operations stakeholders to improve fraud engine accuracy by 20%, implemented new API integrations to increase approval rates by 10%, and optimized the identity verification model – effectively reducing customer acquisition costs by $25K per month. -
Product Manager - Onboarding & KycWise Jan 2022 - May 2022London, GbWise is building money without borders: millions of people and businesses trust Wise to help them manage their money internationally more cheaply, quickly, and transparently. My team's core focus was introducing automation to manual KYC/KYB reviews, decreasing the average onboarding time for new customers by 30% and reducing compliance-related churn by 10%. I partnered with analysts, designers, and marketing to identify the major levers to accelerate growth for the North American SMB market, synthesizing raw data to improve conversion and onboarding funnels, resulting in +10% increase in NPS and 33% new customer growth over 2 quarters. -
Associate Product ManagerWise Apr 2021 - Jan 2022London, GbFocused on introducing a biometric identity verification flow to reduce fraud loss, improving data visibility/measurability for KYC metrics, and optimizing UX of KYC requests through user research and iterative A/B testing. Collaborated with engineering, compliance, data, and operations to build internal tools for operations teams, draft compliance requirements and product documentation for new products, and synthesize customer insights to inform product strategy.
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Product Operations ManagerWise Apr 2018 - Apr 2021London, GbExpert in KYC/KYB, focused on increasing automation, scaling operational processes, and triaging issues in KYC flows. Coordinated with product and compliance teams to develop the onboarding approach and go-to-market strategy for new products and strategic partnerships in the North American market, such as the TransferWise multi-currency account and debit card. Conducted user research and data analysis to uncover top pain points in the onboarding journey. Embodied the voice of the customer, reporting trends in feature requests and summarizing customer insights to inform product decisions.
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Kyc AnalystWise Oct 2016 - Apr 2018London, GbConducted new customer onboarding procedures in accordance with BSA and AML policies. Triaged responses to audit findings and partner requests. Developed the KYC hiring and training plan for new joiners, expanding the US-based compliance team.
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English Teacher - Study Abroad ProgramAcción Emprendedora Jul 2016 - Sep 2016Santiago, ClAs part of a study abroad language immersion program, I created my own lesson plans and taught English classes for entrepreneurs at a local nonprofit. My takeaways included improving my Spanish language skills, learning about Latin American business culture, improving global awareness through living abroad, and having a positive impact on the entrepreneurs I worked with. -
Division Ii Student AthleteNcaa Aug 2011 - May 2016Indianapolis, In, UsCompeted for the University of Tampa women’s cross country and track team, 2x athletic all-American, 2x all-Conference, 1x NCAA Cross-Country Nationals -
Marketing InternAmerican Mortgage Services, Inc. Apr 2015 - Apr 2016Tampa, Fl, UsDeveloped content for marketing emails, created and managed all social media accounts (Facebook, LinkedIn, Pinterest) and built online presence for an emerging small business, created marketing materials for loan officers, and maintained referral relationships.
Aimee Epps Skills
Aimee Epps Education Details
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University Of Tampa - John H. Sykes College Of BusinessMarketing -
BrainstationData Analytics
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Parkway West High School, Chesterfield, Mo
Frequently Asked Questions about Aimee Epps
What company does Aimee Epps work for?
Aimee Epps works for Undisclosed Exchange
What is Aimee Epps's role at the current company?
Aimee Epps's current role is Product Manager | Reducing Fraud & Risk.
What is Aimee Epps's email address?
Aimee Epps's email address is ae****@****oud.com
What is Aimee Epps's direct phone number?
Aimee Epps's direct phone number is +163675*****
What schools did Aimee Epps attend?
Aimee Epps attended University Of Tampa - John H. Sykes College Of Business, Brainstation, Parkway West High School, Chesterfield, Mo.
What are some of Aimee Epps's interests?
Aimee Epps has interest in Kayaking, Entrepreneurship, Economic Empowerment, Technology, Yoga, Investing, Reading, Finance, Surfing, Women In Business.
What skills is Aimee Epps known for?
Aimee Epps has skills like Marketing, Customer Service, Creative Entrepreneurship, Small Business Development, Adobe Creative Suite, Entrepreneurial Finance, Hospitality, Microsoft Office, Mortgage Marketing, Residential Mortgages, Financial Accounting, Team Leadership.
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