Aimee Hill Email & Phone Number

United States

Lubbock, Texas, United States

I am the sole proprietor of a private, by appointment only, jewelry studio with an inventory of ready-to-wear fine jewelry and a private shop with equipment and findings needed for maintenance and repairs. I focus on custom design and overall jewelry maintenance, including repairs. I also purchase wholesale jewelry and gemstones from vendors as well as estate jewelry, gold and gemstones from clients.

Analyze, forecast, and refine financial data in real time and on a periodic basis throughout each fiscal year, including revenue based on market data, capital and operating budgets, and strategic plans. Recommend strategic and operational optimization plans based upon financial data. Lead the planning, coordination, and implementation of the annual capital and operating budget process in collaboration with other department leaders. Identify and source new growth opportunities.Refine existing key performance indicators and financial ratios for measuring financial performance of the company and its component parts. Developed a standard financial reporting process and report weekly, monthly, quarterly, and annually on key financial data. Optimize existing bank portfolio and identify new banking relationships and debt strategies for development. Ensure effective management of liquidity and all funding sources to secure most favorable terms when borrowing is required.Collaborate with other department leaders on risk management strategies.Communicate expectations, provide coaching and feedback, monitor and manage performance, and provide development opportunities for direct reports and other team members.

Provides superior customer service in a fast-paced retail store environment. Performs custom fittings, repairs, and overall jewelry maintenance. Routinely increased overall sales, customer satisfaction, and client retention.

Strove to provide exceptional customer service consistently. Effectively multitasked in a fast-paced environment. Always displayed a willingness to learn and enjoyed assisting clients daily. Regularly displayed a desire to reach for excellence.At a locally-owned, single-store location, increased sales by 28%.Consistently maintained highest profit margin among sales consultants and, through coaching and support, increased gross profit margin for entire team.Exceeded monthly, quarterly, and annual sales goals on a regular basis.

Efficiently maintained security and staff records. Monitored gallery environment conditions and interacted with visitors. Compiled memos and timesheets. Answered telephones and dealt with all correspondence. Successfully managed all of the gallery’s staff and secured cost-effective contracts from outside firms for restoration, framing, and other needs. Dealt with buyers, public visitors, and members of the press. Efficiently trained all gallery staff. Conducted monthly gallery meetings, generating an agreed level of personal monthly sales. Approved discounts and monitored all sales and layaways to ensure collection of payments. Consistently met monthly gallery goals.Regularly maintained top sales position, which led to promotion to Gallery Director.Drastically increased client database and streamlined daily operations and inventory management.Ensured front-end staff was regularly briefed on any relevant technical and artistic matters.Successfully planned, organized, presented, and marketed exhibitions and shows.Coordinated and developed and maintained relationships with artists.Consistently kept potential clients informed of exhibitions or works that were relevant to their particular interests.Constantly maintained knowledge of industry developments and market trends.Meticulously catalogued acquisitions and kept records and archives up-to-date.

Qualified leads and coordinated with business customers and individuals. Consistently made sales, establishing relationships and building book of business. Made dozens of outbound calls daily, following up on and managing leads.Attained 77% revenue growth in sales territory within first six months and 189% overall revenue growth through aggressively targeting and developing new accounts and increasing utilization in existing accounts.Made sales calls, participated in cases with the customer, closed and grew sales, and increased the number of customers.Developed a business plan based upon a comprehensive understanding of the account base, competition, industry dynamics, and business potential in territory.Qualified a customer effectively and managed relationships strategically for maximum impact.Leveraged resources to achieve a high level of productivity and efficiency to achieve and exceed goals.

Successfully served an assigned account base with a set sales goal. Made strategic judgment about understanding each individual account’s needs and servicing to meet those needs. Recommended and implemented the agreed upon strategies to retain and grow the account. Created and administrated an account retention program for each individual account. Recommended the account pricing strategy to capture the majority of the account’s business. Negotiated prices of individual jobs with the accounts. Maintained a high level of customer loyalty with each account. Maintained a high level of quality work regarding processing of orders, resolving customer service issues, and communicating with other departments.Recipient of “Outstanding Sales Performance” award in 2003, 2004, and 2005.Actively presented company and products to new business.Followed up on company and self-generated leads and referrals.