E-commerce Team Manager

Projects:• Assist the Project Manager and Team Managers in the production and maintenance of project plans.• Develop and maintain the project library, filing, recording and reporting systems.• Develop and implement appropriate configuration management procedures• Co-ordinate the production of all reports and produce project summary reports.• Set up and maintain systems for recording projects.• Define and document procedures in accordance with agreed methodology• Advise and assist project team members in the application of project procedures , disciplines and recording and reporting standards.• Maintain risk and issue logs and change control records.• Develop and support effective communication mechanisms between the project teams.• Undertake any other administrative tasks as specified by the Project Manager.Planning: • Register details accurately onto appropriate databases; whilst ensuring compliance with data protection act • Accurately update records, ensuring efficient collating and administration of departmental databases • Prepare and check planning agenda reports and accompanying documentation • Act as a liaison between customers as required; organise responses; follow up queries and review them with a view to enhancing customer care, in accordance with the business standards • Generate periodic and ad-hoc reports available on computer systems, as instructed • Consistent analysis of the distribution process. This analysis is used to make strategic recommendations.• The analysis mentioned above is presented to decision makers in the form of hard reports and visual presentations. This requires some public speaking skills and proficiency with PowerPoint.• Investigate alternative distribution processes effectiveness for definite customers as required.• Plan distribution centre for efficiency in both operations and capacity• Execute logistics plan to move products and packages to reach destinations on schedule

• Highly competent in project management, supporting more than one project at a time• Re-measuring elements successfully to rebuild a workload model, improving productivity and investment• Engaging with all retail functions / heads of and management to implement and improve current processes for the financial years ahead• Support the project teams in the creation and delivery of testing programmes on behalf of the business • Ensure the application being tested meets the functional requirements and quality standards required by the business• Input into the design of test plans to ensure testing is completed within the agreed timelines. • Preparation of test facilities and data prior to testing commencing.• Conducting of both functional and technical testing to a high standard, identifying and reporting defects.• Reporting progress to the test lead/ manager and project manager – escalating any issues and risks• Lead daily conference calls / monthly meetings with project stakeholders and 3rd parties• A work measurement practitioner with Tectime capability• Good influencing skills and ability to communicate to all levels• Review processes to ensure compliance • Risk analysis and strong analytical abilities• Ensure integrity and credibility of work standards

• Reporting on absence through the on-site system and automated phone line• Analysing trend patterns for any absences• Arranging occupational Health site visits with internal colleagues• Process sick / fit notes on the on-site system• Organise health and well-being meetings for long term sickness• Generating reports on the above and delivering the results to senior management • Attending and minute taker for the monthly staff forum• Providing support and note taking to the senior management team when holding meetings relating to all of the above• Processing all administration relating to all meetings

• Fully conversant with the on-site time and attendance system• Responsible for ensuring the management team signed off all colleagues within the pay cut off rules• Processing overtime and meeting payroll deadlines to ensure correct pay on time• Create new profiles for all new colleagues• Liaise with HR to resolve pay queries• Analyse use of pay codes in the on-site system and reporting any misuse• Ensure correct work codes were available for use – creating and deleting as applicable• Work collaboratively with other support teams and the operation to deliver new initiatives and systems • Presenting project updates to working party groups during the introduction of new systems and initiatives

• Facilities management, using a specialised computer system to ensure • that the hospital ran efficiently.• Provide administrative support for the management team including • managing senior managers diaries, co-ordinating meetings & arranging • travel etc.• Producing company reports including performance reports to accurately record data on a daily basis.• Supported the introduction of a time & attendance system to the company, produced databases for staff, employees and suppliers visiting the site• Introduced a process for accident forms, reports etc.• Assisting the finance manager in producing periodic budget reports for the client• Production of Electronic Management Reports.• Inputting purchase orders and paying all invoices using Mentor.• Completing new starter forms, providing employee details for payroll, • Logging holidays and completing CRB forms.

• Calibrating measuring equipment and measuring testing variables• Writing detailed reports on the results of testing and other observations about the product• Filling out required paperwork• Observing the methods and equipment manufacturing employees use during production and giving them advice to correct errors and increase efficiency• Communicating with the rest of the Quality Control (QC) department so they become aware of any defects in the product and how to repair them• Communicating with the Quality Assurance (QA) department about how to prevent similar defects in the future• Communicating with suppliers and distributors to let them know about potential problems and discuss how to solve them• Performing stress testing that measures how the product stands up to impact