• Assistant Store Manager of a global flagship in charge of cultivating talent, managing day today logistics and operational standards, maintaining visual standards, and providing excellentcustomer service while running the sales floor• Implemented visual merchandising standards whilst adapting to new inventory challengesdue to sell through or lack of replenishment• Took the lead on all operational tasks including transfers, inventory management and generalorganization• Worked alongside corporate partners in visuals, loss prevention, talent, etc

ASM currently in charge of the Flagship Michael Kors in Tyson’s Corner, VAResponsibilities include —-hiring and training top talent -taking a lead role in the visual merchandising of the Flagship location and arranging merchandise based both upon corporate directives and the Tysons Corner client preferences-scheduling-creating sales goals for the team based upon plans and the hours schedules-making personal and store sales goals week to week-managing conflict and conflict resolution when necessary as head of the team-operations (RTS, RTV, BOH organization, etc)-ensuring the team has the proper tools to succeed -event planning-handling the day to day logistics of running a store and being able to react in the moment if necessary

As a full time sales supervisor, I take on the role of second in command. My first priority may be sales as is in my job title, but my true role encompasses much more than that. I pride myself in being a coach/mentor to our sales team and am constantly training in the ways of clienteling and the customer experience. I am also in charge of product knowledge development for our team and visual merchandising for our store. When there is something to be done - customer issue management, operations, HR, etc - I will make sure it is taken care of. Working in this role has allowed me to broaden my knowledge of luxury goods, extend my experience with one on one customer relationship development, and increase my confidence in myself when it comes to taking on new roles.

-Worked to source the top talent for requirements sent from top IT employers in the area-utilized resources such as LinkedIn Recruiter, Dice, and Tracker to locate candidates for each role-participated in cold calling and messaging candidates who were technically fit for roles-developed candidate relationships during the recruiting process by reaching out about opportunities, doing an initial screen to determine their technical and general experience levels, and maintained contact during the submission and interview process with candidates who were approved by the account manager-worked to understand job requirements that were technically diverse depending on client and hiring manager

-Supervised the day to day logistics of a luxury brand’s back of house and assisted with the following: logging and completing damages, inventory counts, ticketing, negative on hand audits, keeping organization of product (handbags, SLG’s, shoes, et) to the corporate directive, processing charge sends, and ensuring the team was operating efficiently to support the front of house.-Other responsibilities included assisting in visual floor sets, handling customer issues, and being a manager on the sales floor when needed.-developed ideas concerning reorganization of product, tactics to increase sales on the floor, and methods to increase efficiency in the back of house-I also assisted the sales team as I was tasked with overseeing the shoe salon which consisted of approx 30% of total sales. I worked with associates on sales tactics and implemented strategies that combined the efforts of both front and back of house to increase UPT overall-utilized tools such as WebIM, Workday, and Salesforce (lightly) to assist with back of house and administrative tasks

-Worked to convey the MK brand to all customers that walked into the store either by welcoming them with a warm greeting, showing off the newest additions to the collections, or displaying product knowledge to new customers.-helped to maintain an clean visual to those walking in by ensuring all product was properly displayed according to directives and that the overall appearance of the store was to company standard

-Lead a team of sales associates in delivering memorable customer experiences to each guest that came through. I did this through training and development in which the customer connection and engagement was emphasized along with making sure to style them with Francesca’s accessories to show them options and inspire them.-The goal was to create a customer relationship beyond the regular sales-customer relationship. This was achieved by using a warm, casual approach to greeting guests as they came in along with sparking up genuine conversation to develop a bond of trust between the associate and the guest. This allowed for the trust to develop and for the guest to relax as opposed to be hounded by an associate simply looking for a sale. Once the connection was made, the associate would work with the guest to determine who she was as far as sense of style, maintenance, and as a person. Options would be selected for the fitting room and the team made sure to be involved during the selection process by giving honest opinions and showing more options to allow the guest to truly find what they were looking for.-Managed customer issues in a polite and understanding manner-Assisted win processing shipment, damages, supply orders, and inventory-Assisted and led both window resets and floor sets when new collections came through the store-Worked with the boutique leader to understand the visual tactics that were used to efficiently display different types of merchandise to increase sales. Examples include: placing items that could be paired closely together (ie shorts and blouses), reworking home items on tables for impluse purchases (cute home trinkets, adult accessories, coffee mugs, etc), and merchandising the newer collections where they could be easily spotted and browsed

As a crew member at Chipotle Mexican Grille, I was responsible for giving excellent customer service during any type of situation. Working at a busy location such as this, I mastered the ability to multitask and properly manage tasks according to priority level. I find that I can also thrive working in pressure filled environments and that I can think quickly on my feet and plan during times of chaos.

During my internship with WWD Magic, I was able to learn more about the inner workings of the WWD trade show and connect with both brands and buyers from all over the world. I assisted with day to day activities including contacting brands, creating a visual look book for the brands involved in the show, and registering guests. I also was given the opportunity to fly to Las Vegas and work the actual show at the Las Vegas Convention Center for a week and assist with the set up and overall smooth run of the trade show event.