Aimee Kuczynski Email & Phone Number

Responsible for managing a portfolio of complex cross policy projects and workstreams. Responsibilities and roles include Programme Manager for the GLA's strategic review of grant management, senior level stakeholder management and strategy development. Policy areas of focus: Civil Society, Volunteering and Grant Giving.

London, England, United Kingdom

Strategic lead for the development and implementation of the Greater London Authority's (GLA) Giving programme. Providing a direct entry point for giving stakeholders and beneficiaries interested in developing a philanthropic partnership with the GLA. Responsible for the engagement and coordination of Giving stakeholders interested in aligning their delivery or assets to Mayoral priorities. Working closely with all GLA policy areas I can provide support and signposting to organisations interested in activating their philanthropic assets whether: volunteering, pro-bono, funding or resources. http://rocketsciencelab.co.uk/2018/09/12/harnessing-the-capitals-giving-what-is-the-role-of-the-mayor-and-greater-london-authority-in-enabling-civic-philanthropy/

London, United Kingdom

Team London Senior Manager for Employer Supported Volunteering and Corporate Social Responsibility. Programme manager for the London Enterprise Adviser Network which Team London are delivering on behalf of the London Enterprise Action Partnership (LEAP) and the Careers & Enterprise Company. Our target is to offer the network to 470 schools and colleges Pan London by 2020. We currently have over 120 schools and 185 Enterprise Advisers (Business volunteers) active in the London network. The Enterprise Adviser network works with teachers to develop and implement a whole school careers education strategy and employer engagement plan through matching them with professional volunteers (Enterprise Advisers) from across a wide range of sectors. Mananger for a team of Netowrk Leads who offer support, guidance and on-going training to both the volunteers and participating schools. .

London, United Kingdom

Programme manager for the London Enterprise Adviser Network which Team London are delivering on behalf of the London Enterprise Action Partnership (LEAP) and the Careers & Enterprise Company. The Enterprise Adviser network works with teachers to develop and implement an aspirational whole school careers education and employer engagement plan through matching them with professional volunteers (Enterprise Advisers) from across a wide range of sectors. I directly manage a team of Enterprise Coordinators who will offer support, guidance and on-going training to both the EA's and participating schools. As this feeds into a number of Mayoral priorities I work closely with a range of stakeholders including: the GLA Education team and other 'London Ambitions' Careers offer stakeholders, the London Enterprise Action Partnership (LEAP) Skills and Employment priorities and also external partners such as the Chartered Institute of Personnel and Development (CIPD) and our charity delivery partner the Mayors Fund for London. Oversaw the Team London Young Ambassadors programme, the Mayor of London's volunteering programme for Primary and Secondary schools. To date this programme has reached over 400,000 young people and worked in over 2100 London schools. Work with London businesses to support the wider London CSR/HR community with integrating social action into the recruitment and development of its workforce & developing sustainable community engagement initiatives.

London, United Kingdom

Team London is the Mayor of London's programme to encourage volunteering across the Capital, whilst also addressing key issues such as: high levels of youth unemployment, skills shortages and the recruitment and engagement of high quality employees.I am the project manager for HeadStart London. HeadStart is a bold initiative which seeks to address the challenges of youth unemployment and social segregation in London. Created by The Challenge and Team London, HeadStart London offers diverse groups 16-18 year-olds the opportunity to develop their employability skills through volunteering and professional workshops, and then rewards their social action with interviews for paid work with partner businesses. Current partners supporting the programme include: Bloomberg, Lloyds Banking Group, New Look, Starbucks, Zendesk and The Berkeley Group. I lead on the Mayor's Corporate Commitment, delivered in partnership with the Chartered Institute of Personnel and Development (CIPD) and #iwill, a growing community of over 100 businesses who are engaged in social action and supporting the employability of the London's next generation.In addition to the Mayor's Corporate Commitment, I engage with organisations of all sizes, supporting them to: broker meaningful relationships with the third sector, encouraging them to participate in more skills based volunteering and developing their current L&D and recruitment processes to include volunteering.

London

Directly reporting to the COO I provided consultancy support and strategic advice on alternative delivery models and recruitment considerations to support the long term sustainability of the National Enterprise Adviser Network. Worked closely with the national Regional Lead team and SLT to understand current operational challenges and identify and implement solutions that will help maximise impact. Dual working at CEC as a consultant and the Greater London Authority (Team London) as programme manager for the London Enterprise Adviser Network.

London, United Kingdom

As part of the Senior New Openings Management Team I led on the recruitment, training and opening of a 184 bedroom hotel in London Monument. This role spanned from the initial recruitment and development of the 40+ team, through to the official launch and daily management of the hotel.Developed a framework and training schedule that allowed all potential applicants the opportunity to develop vital employability skills and experience whilst interviewing irrespective of securing a role. Engaged with a number of employment training providers, such as CDG, JCP and Springboard, to ensure an accessible and impactful recruitment process. During the initial construction of the build and post opening snagging process, I had to communicate with a wide variety of stakeholders from: property developers, contractors and suppliers (Including the external housekeeping agency). Supported the delivery of pre and post opening training, ensuring the customer service standards were consistent with the brand requirements. Responsible for ensuring all mandatory training and admin related to Finance, HR and H&S was completed, documented and adhered to. Post opening managed the day to day operational aspects of running a busy City Centre hotel, including resolving guest and staffing issues, supporting on-going employee development opportunities and driving sales and results though delivering first class service.

Gatwick Airport, North Termina

Managed the day to day running of a busy 220 bedroom hotel located at Gatwick Airport, North Terminal.Responsible for the recruitment, development and performance management of the team, during a period of transition at site. Identified areas of development, creating action plans and implementing changes to drive results at site. Worked alongside a wide range of stakeholders to ensure delivery of the sites KPI's, including Property's Landlord, Senior Airport Manager's, reporting directly into the Cluster General Manager.

Uk Wide

UK and Ireland field based trainer who supported the induction and training of all team and management within new hotels and restaurants. • Ensuring consistent and world class results through developing strong training plans which were in line with any H&S and legal compliance, as well as Whitbread’s “success to legend” vision • Delivered classroom sessions and department specific onsite training to both team members and management which ensure the business is operationally set up to deliver world class service by the sites Go Live deadline.• Work alongside numerous regional New Site Opening teams and coordinating multiple projects at varying levels of operation• During the pre and post training period demonstrate the ability to lead, coach and mentor. Identify individuals or opportunities where additional training may be required and/or can add value to the business• Coordinated and supported guest preview collate feedback and action plan learning’s to ensure site is set up for success once operational • Daily communicated daily with variety of stakeholders including contractors, external project management, local community and engender trust and win support at all levels• Represented team at prestart and post completion meetings, fedback and chased any outstanding areas of the project • Completed project work for New Site Opening Manager and developed new ideas that would drive the business/department forward

Newcastle Upon Tyne, United Kingdom

Managed the daily operations of the 152 bedroom city centre hotel, including reception, housekeeping and maintenance teams, and responsible for the property management within the Listed 2 building. •Liaised with GM to oversee all departments are compliant in mandatory areas such as H&S and finance and support them with the strategic development of the business•Provide constant motivation to direct reports through regular 1-2-1’s and the setting of strong personal objectives•Identify potential business leads and sales opportunities to drive profit within all areas of the business, including the F&B department•Review and adjust departmental costs (labour, laundry, consumables) to fall in line with budget•Regular time devoted to team leaders personal development including compulsory training (H&S, e-learning etc) and career progression (Whitbread’s NVQ programme)•Ensure a strong management presence with daily guest journey walk rounds and audits, helping support brand compliance in all areas of the business

Aberdeen, United Kingdom

•Responsible for the day to day running of the 82 bedroom hotel and a team of 25 with the support of a cluster GM & housekeeper•Achieved 90% + brand audit scores for all 3 cycles (Second highest brand audit score in the Whitbread estate cycle 2 of 2009/2010)•Accountable for all administrative and compliance tasks including payroll, team rotas, finance policy, H&S and HR

Orlando, Florida Area

- Reception and concierge for 1200 property Disney vacation club resort, deployed to various hotels and resorts during employment.- Experienced and capable of working and training in a diverse and international work force- High volume check ins and accustomed to managing complex guest situations on a daily basis- A committed and flexible worker who is used to working between two of Disney’s Vacation Club Resorts- Core trainer for both Saratoga Springs and Old Key West; part of the Animal Kingdom lodge training team

Magic Kingdom

- Cast member within a number of retail outlets in the Magic Kingdom theme park, in roles such as shop assistant, stock and guest services,- Demonstrated guest service skills in a high volume and multi-cultural environment- Responsible for providing outstanding guest service in an unpredictable and fast paced environment

Ba International Tourism Management, Tourism, Business And Sustainability

Graduated with First Class Honours. Received Marcliffe Award for dissertation on the motivations for individuals to visit dark tourism.

Travel With Tourism, Travel And Tourism, Hnd

As a result of HND qualification I was eligible to enter as a direct entry 3rd year BA student at Robert Gordons University.