Within first year I achieved and continued rent collection in the high 90% while managing200+ properties. Drove team to achieve high standard of management while minimizing cost.I also implemented procedural forms for the company and supervised day to day operationsincluding:• Managing and hiring employees.• Working closely with contractors and in-house maintenance team.• Scheduling showings and placing tenants including processing applications and runningbackground checks.• Maintaining good relationships with tenants and scheduling payment arrangements fordelinquent accounts.• Writing up evictions and attending eviction court when necessary.• Consulting and working with owners regarding all aspects of their properties.• Solving problems quickly and efficiently with little involvement from company owner.• Handling weekly company-wide budgeting and payable/receivables.• Drafting and finalized property management agreements/contacts.• Creating Proformas used in sales.

I was able to continually achieve call standard goals and client satisfaction. Duties included:• Navigating callers through the MSRB Website.• Helping callers with any trades that need to be submitted.• Keeping members up to date on any rule changes or new information.• Answering questions about any rules or regulations.

Led my team to success by accomplishing top call quality goals on the floor. Duties included:• Training and keeping team of 12 up to date on new releases from the company, AT&T.• Answering any questions my team members had.• Taking calls from upset customers and resolving the problem.• Maintaining high standard of both customer care and client satisfaction.• Led meetings alongside team manager.