Aimee Mattle Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

Rochester, New York

• Within first year I achieved and continued rent collection in the high 90% while managing200+ properties. Drove team to achieve high standard of management while minimizing cost.I also implemented procedural forms for.
• Managing and hiring employees.
• Working closely with contractors and in-house maintenance team.
• Scheduling showings and placing tenants including processing applications and runningbackground checks.
• Maintaining good relationships with tenants and scheduling payment arrangements fordelinquent accounts.
• Writing up evictions and attending eviction court when necessary.

Rochester, New York Area

• I was able to continually achieve call standard goals and client satisfaction. Duties included:
• Navigating callers through the MSRB Website.
• Helping callers with any trades that need to be submitted.
• Keeping members up to date on any rule changes or new information.
• Answering questions about any rules or regulations.

Rochester, New York Area

• Led my team to success by accomplishing top call quality goals on the floor. Duties included:
• Training and keeping team of 12 up to date on new releases from the company, AT&T.
• Answering any questions my team members had.
• Taking calls from upset customers and resolving the problem.
• Maintaining high standard of both customer care and client satisfaction.
• Led meetings alongside team manager.

Bc Rental Property Management Licensing Course

Associate Of Arts And Sciences (A.A.S.), Liberal Arts And Sciences/Liberal Studies

Regents' Diploma, Majored In English