Aimee Reyes Email & Phone Number

Houston, Texas, United States

Perform monthly peer reviews for client Financial Monitoring Reports (FMRs) to ensure confidential client information is entered correctly and formulas are accurate. An FMR tracks and reports claim costs at a plan level (budget vs actuals).Use proprietary Health Reinsurance Modeler (HRM) software to enter client Summary of Benefit and Coverage (SBC) information for client presentations to develop a cost change between plans on a percentage basis. The HRM software measures the plan benefits to determine the overall actuarial value of the plan.Work with senior Financial Benefit Consultants to perform HRM peer reviews, often under a strict deadline. This includes analyzing an SBC for correct data entry, trouble-shoot any errors generated, and ensure actuarial values are correctly calculated.Collaborated with colleagues to develop training HRM materials and conducted training for new employees.Execute several tasks simultaneously to ensure timely completion of all assigned tasks within established deadlines.Adhered strictly to company's confidentiality protocols when dealing with sensitive information.Participate in training sessions designed to enhance skillset related to department processes.Utilize computer software programs and applications such as Microsoft Word, Excel, Teams, Dynamics 365, and various company databases.Gather confidential client information via carrier websites and other sources to perform client analysis.

Palo Alto, California, United States

First employee and served as primary point of contact for current and potential clients, founders, board members, and donors.Provided administrative support to directors and board members, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.Maintained organization email inbox and answered all phone calls; directed inquiries to appropriate board members and directors. Responded to client requests in a timely matter.Wrote and edited all newsletters using Constant Contact.Created all invites to corporate events and maintained VIP guest lists.Created and conducted all client surveys related to specific topics assigned by the board of directors.Provided support at all events including graduations, client classes and donor events.Monitored daily operations in order to ensure efficient workflow processes were being followed.Utilized MS Excel and Access to maintain a database of client, donor and board member contact information with accuracy and attention to detail.

Redwood City, California, United States

Developed and maintained user-friendly technical documentation for software products; including end-user manuals, setup and administration guides, and start-up guides.Collaborated with software engineering teams and colleagues to gather information and ensure accuracy of technical content.Conducted research and interpreted technical engineering information including drawings.Wrote product descriptions, edited materials and incorporated changes.Conducted reviews and revisions of existing technical documentation to improve clarity and usability.Met with and interviewed subject matter experts to understand product features and functionality.Worked with engineering teams on new products during development and production.Managed multiple projects simultaneously while meeting tight deadlines.Implemented and maintained style guides and templates for consistent documentation across projects.Utilized various tools and software such as Adobe FrameMaker, Microsoft Word, and UNIX to create and publish technical content.