Aimee Owens Email & Phone Number

United States

San Francisco, California, United States

Managed team of 6 BSA/AML Investigators as direct reports within a department of 22 Investigators responsible for researching and reporting suspicious activity for a large financial institution with over $104.5 billion in deposits. Supported the team as Subject Matter Expert on BSA/AML regulations and financial crimes investigations, and provided coaching and guidance to the team/department. Promoted a positive learning environment and maintained current knowledge of industry trends via webinars and online training. Led initiatives to make processes more efficient, document and simplify procedures, and enhance dashboards and analysis tools.* Achieved high team performance: average score of 98.4%, exceeding quality and production goals.* No late or incomplete SARs filed - ensured reviews were accurate and adhered to regulatory guidelines.* Assigned monthly alert distribution to all Investigators and balanced workbench assignments equitably.* Co-Facilitated Lean Six Sigma working group to research and implement process improvements resulting in procedure changes that decreased review time by approx. 10% (7-8 min per alert).* Drafted and communicated job aids for 3 alert types which reduced errors and increased consistency.* Facilitated monthly investigator meetings to provide procedural updates/training and build team unity.* Coached team members to prepare and present interesting and informative case studies on the topics of the misappropriation of investor funds and medical billing fraud.* Negotiated with relationship managers to expedite high-risk client/account closures to mitigate risk.* Volunteered as an officer for BEAM (Black Employees Achieving Magnitude), First Republic Bank’s African American employee resource group and participated in community events.

San Francisco, California, United States

Conducted analysis of prospective high-risk clients, especially in the alternative investment space prior to onboarding to ensure accurate risk monitoring, categorization, and account documentation. Analyzed high-risk client relationships and prepared comprehensive Customer Risk Ranking summaries. Escalated clients exceeding risk appetite and/or accounts exhibiting unusual transaction activity.* Researched and analyzed clients and account activity with elevated risk levels due to client profile, business industry, and/or negative news.* Prepared comprehensive CRR reviews of current high and moderate risk clients, and thoroughly documented decisions and recommendations within deadlines with minimal errors. * Assisted others with inquiries and served as a subject matter expert on high-risk client types.

Oakland, Ca

Oakland, Ca

Managed team of 7 direct reports within a department of 35 BSA/AML Investigators responsible for detecting, analyzing, and reporting suspicious account activity for a large financial institution with $90 billion in deposits. Reviewed investigations for accurate transaction analysis, assessment of red flags, evaluation of client risk and approved completed regulatory reports. Provided guidance, feedback, and training, and monitored team performance.* Achieved key team performance standards: exceeded team quality goal with an average of less than 1 error per 5 cases (goal of 1 error per case), and met team production goal of 2.25 cases per day.* Ensured case review assessments were accurate, thorough, and submitted on time, and investigations withstood scrutiny from internal auditors and external examiners with no issues cited.* Completed Six Sigma White Belt training and helped to create a process map to identify pain points, and develop and implement process efficiencies.* Participated in AML Monitoring Business Rules Standard Committee, provided input and suggestions to modify and improve alerting scenarios to reduce the number of false positive reviews. * Volunteered for several projects including drafting procedures and identifying efficiencies, such as standardizing internal employee investigations and quality control scoring.* Facilitated training and learning opportunities to share best practices and case studies, received positive feedback from participants.

Oakland, Ca

Prepared comprehensive enhanced due diligence and KYC reviews of high risk client relationships. Analyzed account activity to detect unusual patterns and assess transaction risk, and filed on suspicious activity as needed. Provided training and direction for new hires.* Researched and evaluated clients with elevated inherent business industry risk (such as MSBs, casinos, Senior Foreign Political Figures, Private Bank clients, and high volume cash intensive businesses).* Created excel spreadsheets and built pivot tables to review transactions to analyze and assess expected activity compared with actual activity.* Maintained direct relationships with different lines of business to quickly escalate and exit significant findings, such as Trade Based Money Laundering, Black Market Peso Exchange or Ponzi schemes.* Acted as a subject matter expert on money laundering and fraud typologies, and facilitated training for new hires and junior investigators.

San Francisco, Ca

Reviewed and analyzed alerted account activity for potential BSA and/or OFAC violations and prepared accurate and complete suspicious activity reports within regulatory guidelines. • Exceeded key performance standards in both case quality and case production: quality score averaged less than 1 error per 2 cases (goal of 1 error per case) and production averaged 1.33 cases per day (goal of 1.25 cases per day). • Consistently demonstrated the ability to handle challenging assignments and persist in the face of obstacles, which lead to selection for the newly created Special Risk Investigator role.

San Francisco, Ca

Responsible for managing retail branch operations including supervising up to 6 bank tellers and maintaining two ATMs. Coached staff to meet sales goals, to detect and prevent fraud, and to provide excellent customer service. • Collected and input information for CTRs and MILs online, escalated potential BSA violations for further review, and handled urgent customer interactions involving potential elder abuse or fraudulent account activity. • Achieved outstanding audit reviews, minimal losses, and high marks in client satisfaction surveys.• Recognized as Customer Service Manager of the Year, Northern California Region (2004).

Bachelor’S Degree, Liberal Studies, With An Organizational Leadership Emphasis, Summa Cum Laude

Liberal Arts And Sciences, General Studies And Humanities