Senior Service Innovation Manager
Current- Manage the year long transformation programme focusing on extending the reach of our services. Bringing together a cross organisational project team that began with an in depth discovery phase leading to three design sprints. - Lead the delivery team to run a series of experiments for the five service ideas - Implement and embed service design frameworks- Scale the innovation pipeline, driving user research and insight gathering - Launched the charities app that offered a… Show more - Manage the year long transformation programme focusing on extending the reach of our services. Bringing together a cross organisational project team that began with an in depth discovery phase leading to three design sprints. - Lead the delivery team to run a series of experiments for the five service ideas - Implement and embed service design frameworks- Scale the innovation pipeline, driving user research and insight gathering - Launched the charities app that offered a support tool for people affected by pancreatic cancer whilst also gathering key data to help drive breakthroughs in research Show less