As a Complex Care Associate at Newcross Healthcare Solutions, I oversee the delivery of high-quality care to clients with complex and varied needs. I have 1.5+ years of experience in this role, and 4.5+ years of experience in the private healthcare industry, working as a Field Care Supervisor and a Team Leader in different settings.My core competencies include office administration, critical thinking, mental health first aid, and staff training and development. I am passionate about ensuring the best possible outcomes for my clients and their families, as well as supporting and empowering my colleagues. I have a BSc in Countryside Management from Aberystwyth University, which reflects my interest in environmental and social issues. My goal is to continue to grow and learn in my field, and to contribute to the improvement and innovation of the healthcare sector.