Responsible for managing over 175 accounts selling above $550,000 in custom apparel to dance and cheer teams, local schools, and corporate businesses. I communicate clear and concise information while providing excellent customer service in a prompt manner. I proactively let customers know of any potential issues and solve those issues, and also find opportunities to upsell when appropriate. I have strong project management skills and work closely and communicate well with all departments at Denver Athletic and help to facilitate that all products are completed on time. I am knowledgeable about many products and vendors, as well as the print, embroidery, and heat set process to better align the best products for the customers and their needs. With many satisfied customers, I have established long-lasting business relationships and a high retention rate as 62% of my customers have ordered multiple times throughout the last two years and referred me to new customers resulting in continued account growth.

As an office coordinator, my top priority was to communicate effectively with patients and staff, and several other company departments whether by phone, email, or in-person to ensure every patient was knowledgeable about their insurance benefits and was satisfied during their rehabilitation experience. I was also responsible for collecting patient payments. I initiated marketing outreach for the location by participating in neighboring business events, and dropping off marketing materials and gifts to physicians and physician offices. As a result of these actions, our patient population increased 209% from 2014 to 2015, and our clinic surpassed our productivity budget by an average of 140% in our first year. I personally reached out to the Business Development Director to work alongside them to create relationships with more of the primary care physicians in the region by scheduling and attending multiple lunches provided by Athletico. I encouraged patients to leave feedback on social media links included in the graduation certificates I designed that were given to patients when they complete their physical therapy. I created and implemented a patient spreadsheet that was utilized by all the locations in the region to track authorized insurance visits and doctor referrals. I was trusted to train new rehabilitation aides and helped to train new office coordinators in the region.

As a company member, I performed in 3 shows a year, plus several other local performance opportunities including dancing at the Green Mill and at other Chicago dance events. I helped to advertise our upcoming shows on social media and by postering throughout different neighborhoods. For our company’s annual gala, I acquired materials to auction from local businesses. I was asked to teach various levels of tap students when the Artistic Director is unavailable.

With Entercom, I served as a representative for 670 The Score and WBBM Newsradio at remote promotional events. I managed the WBBM Bears 2018 pre-game broadcast and was responsible for establishing communication with vendors and negotiating prices. I researched on-site interactive ideas, such as photo booths and games. I worked with the design team to create updated signs and banners and supervised event set-up and oversaw coordinator engagement. I posted photos and videos to radio station social media accounts during events to encourage listeners to join. When I worked in the office, I completed the execution sheets for promotional events to ensure that all personnel are informed of details such as the marketing objectives, location information, supplies & set up, and copy points for broadcasts. I created prize databases and entered contest winners into PromoSuite, then communicated with the winners to verify their information prior to distributing their prize. I assisted the Director of Events and Experiences by researching potential clients and helped to complete administrative projects such as updating on-air marketing and advertising brochures for the current year.

I was responsible for providing excellent customer service in determining apparel needs. I learned about the latest clothing and fabric technology which was important in educating customers and providing them with the information to make the best purchase decision. I kept the store clean and all apparel in an appealing and presentable manner.