Beginning as a Barista, I was quickly promoted to Assistant Store Manager, then to Store Manager. I have worked at multiple locations, managing 2 of them with teams upwards of 8 employees. High employee retention, as well as upselling and tailoring food and drink options to customers has led to an average increase of 20% in sales each year. Sales tracking and product management was key to the store’s successful sales and resulted in less waste. Establishing inventory management procedures and supply order best practices while managing daily operations including employee training, scheduling, payroll, vendor management and sales forecasting. Generated enablement procedures outlining hiring and onboarding best practices.

Behind every Redfin Agent, there is a specialized team of talented real estate professionals. My goal as a Support Agent is to deliver the best customer service in real estate. I work closely with listing agents, as well as my support teams to ensure customers are taken care of every step of the way. As a Redfin Listing Coordinator, I supported 14+ agents at any given time by managing the entire listing activation process. From the early stages of producing and processing NWMLS and Redfin legal documents, to scheduling and coordinating home photography, to creating marketing materials for individual listings, to customer service. My love of real estate and a strong commitment to providing excellent customer service along the way is key for helping clients succeed.WA License #21032768

I was a top sales leasing professional in the Seattle/Portland area in 2020. In my time at UDR, I learned to analyze market and occupancy trends and created competitive analysis to identify changes in market conditions. I supervised office and community calendar of events, property email, Textline, and multi-line phone systems. Resident and prospect management through OneSite and Sugar platforms, with a focus on resident retention and effective communication lead to the meeting of occupancy goals.• Prepared lease agreements with OneSite and Bluemoon. • Performed compliance checks for homes within the Multi Family Tax Exempt (MFTE) program for 4 communities.• Maintained brand image via social media websites to ensure online reputation and customer relationship management.

I was promoted from Customer Service Associate within 6 months. In this role I facilitated weekly inventory and auditing with 100% accuracy and completion rates as well as performing a monthly audit of shop inventory and recycling practices. I was involved in daily store operations, use of multi-line phone systems, scheduling appointments, proficient use of POS system and SAP inventory systems, Microsoft Office, Google suite, coordinating inbound/outbound mail with FedEx. In this position, my love for mentoring peers for enhanced customer service experiences grew immensely. I oversaw the quality control of bench jeweler’s work, ensuring order management and customer satisfaction.