Aimee Smith Email & Phone Number

Basking Ridge, Nj

Responsible for the Cushman & Wakefield compliance with the Verizon Master Services Agreement (MSA) and associated Policies and Procedures. - Develop Quality Assurance and Compliance Programs designed to identify, measure, assess, report, monitor and control overall adherence to MSA requirements in addition to compliance with C & W's standards, policies, goals and objectives.- Ensure that Operational Policies and Procedures Manuals are developed and maintained.-Identify and manage areas of risk.- Develop, monitor and measure corrective action plans.

Parsippany, Nj

- Product Manager for Microsoft CRM- Project Lead for Crest Global 2012 - database integration and consiolidation- Documentation of processes and procedures; implement process improvements and automate processes

Managed a team of 5 Compliance Analysts focusing on Workers Compensation and Health Insurance products. Directed, planned, organized and controlled nationwide activities of Insurance Services Compliance Operations, which includes Audit, Overall Compliance and Quality Control (internal, external and regulatory). This was done through Systems Integration, Process Reengineering, and Data Analysis.• Performed at the Director level as a member of the Leadership Team.• Oversaw all Quality Control and Compliance for 5 offices Nationwide for 400 employees - ensuring compliance with ADP policy, federal/state regulations, and carrier contractual commitments.• Increased quality survey return rates from 57% by revising survey questions, creating electronic surveys and altering the timing of when they are sent. • Raised Quality Scores by conducting an aggressive re-training program for 300 sales and service associates over the course of 2 months.• Key player in identifying business requirements and implementation and deployment of Salesforce.com.• Streamlined the on boarding process for new hires and for interdepartmental transfer of new clients by creating online forms..• Joined ADP at the start up time of the Insurance Services Division and created initial training manuals for all Implementations and Customer Service positions and processes.• Created advanced compliance training based on data analysis to head off problems before they occurred.

Managed team of 4 Quality Assurance Specialists and 1 Information Technology Web Content Specialist. Conducted process reviews used to research and identify training needs, problem areas, root causes, recommend procedural improvements and propose more efficient workflow design.• Maintained relationships with all levels of employees to reengineer and standardize processes and communicate them across over 30 international offices.• Cut supply costs by almost 40% by partnering with a supply company and setting up online ordering for our associates. • Completed Courses to become an ISO 9001:2000 Certified Internal Quality Auditor• Developed and conducted training for all operating applications.• Performed internal audits and acted as a liaison with external auditors to retain ISO 9001:2000 Certification.• Managed complete Quality Assurance (QA) of an Oracle-based database system (Includes cosmetic adjustments, client usability and design)

Various Analyst Positions in the Accounting Department• Q/A Analyst: Maintained quality assurance throughout the finance department by streamlining procedures and identifying training needs• Sr A/R Coordinator: Team Leader of a 12 person team. Conducted audits, decision maker in managers absence• Account Analyst: Researched and analyzed statistical reports and provide results to internal and external clients• A/R Coordinator: Managed Account Receivables for approx. 350 Fortune 500 relocations. Cash management, training and evaluating associates within the Accounts Receivable Department• Recognized for continually going above and beyond• Recipient of two ‘Achieving Professional Excellence Awards’ (1999)• Recipient of a two ‘Presidents Quality Awards’ (1996 and 1997)• President of the Valhalla Associates Activities Committee (1997-1999)