Aimee Smith Email & Phone Number

Basking Ridge, NJ

Responsible for the Cushman & Wakefield compliance with the Verizon Master Services Agreement (MSA) and associated Policies and Procedures. - Develop Quality Assurance and Compliance Programs designed to identify, measure, assess, report, monitor and control overall adherence to MSA requirements in addition to compliance with C & W's standards, policies.

Parsippany, NJ

- Product Manager for Microsoft CRM- Project Lead for Crest Global 2012 - database integration and consiolidation- Documentation of processes and procedures; implement process improvements and automate processes

• Managed a team of 5 Compliance Analysts focusing on Workers Compensation and Health Insurance products. Directed, planned, organized and controlled nationwide activities of Insurance Services Compliance Operations.
• Performed at the Director level as a member of the Leadership Team.
• Oversaw all Quality Control and Compliance for 5 offices Nationwide for 400 employees - ensuring compliance with ADP policy, federal/state regulations, and carrier contractual commitments.
• Increased quality survey return rates from 57% by revising survey questions, creating electronic surveys and altering the timing of when they are sent.
• Raised Quality Scores by conducting an aggressive re-training program for 300 sales and service associates over the course of 2 months.
• Key player in identifying business requirements and implementation and deployment of Salesforce.com.

• Managed team of 4 Quality Assurance Specialists and 1 Information Technology Web Content Specialist. Conducted process reviews used to research and identify training needs, problem areas, root causes, recommend.
• Maintained relationships with all levels of employees to reengineer and standardize processes and communicate them across over 30 international offices.
• Cut supply costs by almost 40% by partnering with a supply company and setting up online ordering for our associates.
• Completed Courses to become an ISO 9001:2000 Certified Internal Quality Auditor
• Developed and conducted training for all operating applications.
• Performed internal audits and acted as a liaison with external auditors to retain ISO 9001:2000 Certification.

• Various Analyst Positions in the Accounting Department
• Q/A Analyst: Maintained quality assurance throughout the finance department by streamlining procedures and identifying training needs
• Sr A/R Coordinator: Team Leader of a 12 person team. Conducted audits, decision maker in managers absence
• Account Analyst: Researched and analyzed statistical reports and provide results to internal and external clients
• A/R Coordinator: Managed Account Receivables for approx. 350 Fortune 500 relocations. Cash management, training and evaluating associates within the Accounts Receivable Department
• Recognized for continually going above and beyond