As a Retrieval Solutions Director at Optum, I lead product success outcomes for the retrieval product line, with a focus on digital retrieval and client satisfaction. I have over 15 years of experience in customer success, account management, product, project management, and operational oversight in the healthcare industry.I collaborate closely with cross-functional teams to support the sales process, ensure strong client implementations, and maximize project outcomes. I am a subject matter expert in risk adjustment, HEDIS, portal, and process for the business. I have improved digital contribution by 30% and reduced turnaround time by 10%. I am driven by the mission of delivering revenue growth and exceeding targeted OKR objectives.
Listed skills include Account Management, Customer Service, Team Building, Marketing, and 45 others.