Led product success outcomes for retrieval product line, with a focus on digital retrieval outcomes; client facing lead team member; collaborated closely with Product, Engineering, Sales, Operations, and Customer Success teams to support sales process, ensure strong client implementations and maximizing project outcomes. Risk adjustment, HEDIS, portal and process SME for the business. Improved digital contribution by 30% and reduced turnaround time by 10%.

Managed book of business portfolio of payer clients across risk & quality product lines. Accountable for client satisfaction, retention and organic revenue growth for the portfolio; managed a team of customer success coordinators and managers responsible for the full client life cycle from pre-sales, implementation, execution and to post-production. Managed HEDIS readiness program and ensured consistency in team delivery. SME for client portal and other key functions.

Responsible for management and consultation of client relationships, service delivery, and strategic growth initiatives for small retail pharmacy chains, hospitals, and specialty clients generating $2 million in annual revenue focused on Medicare Part B billing. Maintain an assigned book-of-business by establishing multi-level relationships, executing client renewals, generating revenue growth, maintaining compliance and regulatory guidelines through denial and audit management, implementing new products and services, deploying strategic client development plans, and serving as the point person for overall day-to-day service delivery.

Primary relationship owner for multi-state Medicaid Managed Care clients across a wide variety of projects for multiple payment integrity solutions such as coordination of benefits, fraud, waste, and abuse, prospective claims editing, retrospective data mining and recovery, audit programs, as well as various other cost containment solutions. Consulted with clients on exceeding annual budget forecast revenue strategy while directing company-wide operations to ensure key client deliverables are met, oversee development and implementation of all new or expanded projects, proactively identify solutions to resolve critical issues, and ensure client satisfaction. Additional responsibilities included; Consulting to clients on national best practice approach for cost containment initiatives. Claims analytics, research, and resolution of issues presented in client data packages (claims, provider, and member). Generating financial and product reporting packages based on client needs, managing internal functions to ensure client deadlines are met.

Managed women’s active wear division for JCpenney’s private brand, St. John’s Bay. Executed seasonal strategies through development of assortment, marketing, product development, and business analysis.

Managed warehouse inventory for plus size, women’s, and junior swimwear. Store level expert in regards to product needs and opportunities. Identified problems and made recommendations to buyer and merchandise planner to capitalize on revenue based on store inventory levels.

Expedited display booth preparations for tradeshows. Created and developed proposals to be reviewed by the Senior Vice President for tradeshows, promotion materials, memberships, and advertising opportunities. Researched new key system control, business continuity, and strategic marketing opportunities.