Aimee Van Leuverden Email & Phone Number

Amsterdam

Customer services Engaged representative for KLM answering questions coming in through various communication channels. Giving general information, support and service in an effective and engaged way primarily to customers in order to exceed customer satisfaction via the different Social Media channels.Reservations & sales Giving information to the KLM customers on flight fares, availability and schedules. Recognizing sales opportunities and act upon them. Explaining advantages of KLM over competitive airlines. Searching for alternatives if the customer's initial wish cannot be fulfilled in order to conclude a sale and to increase turnover for KLM.Online reputation management/engagement Monitoring the different Social Media channels in order to ensure that the online reputation of KLM stays in line with the desired brand position within the set guidelines.Account support Providing assistance and support to other service centers contracted by KLM both technically and on the engagement aspect of the Social Media communication.Continuous improvement Cygnific works according to the Lean Six Sigma methodology. Signaling and take action upon malfunctions in processes and procedures and propose improvements.

Lelystad / Zwolle / Almere

Sales Advisor is one of the most important positions on the sales floor, where it’s all about excellent customer service. Sales Advisors are multi-taskers, who enjoy being on their feet. They are positive, friendly people with a fantastic sense of style. They have great organising skills and enjoy working in a team of people who are just as outgoing and interested in fashion as they are. Working in the store means representing H&M. They inspire, guide and help our customers in every way. Whether it’s on the sales floor, in the fitting rooms or at our cash registers – they will be spreading the fun of fashion. Great customer service also includes handling incoming garments and making sure the store looks attractive. And of course staying fully informed about all our campaigns and sales activities.

Lelystad

De werkzaamheden die ik tijdens mijn stage heb verricht waren onder andere het aanmaken (en bijhouden) van dossiers, het opstellen van verschillende akten (oprichting B.V., ontbinding geregistreerd partnerschap, levering aandelen etc.), recherche bij het Kadaster, de Kamer van Koophandel en soortgelijke instanties. Daarnaast heb ik onder begeleiding (eenvoudige) dossiers behandeld op het gebied van ondernemingsrecht, personen- en familierecht en onroerend goed.

Master Strafrecht

Vakkenpakket: Beginselen van de democratische rechtstaat, Strafrecht - Verdieping, Bewijzen in het strafrecht, Onderneming & Strafrecht.

Hbo-Rechten (Incl. Doorstroomminor Uva)

Vakkenpakket: o.a. Publiekrecht, Privaatrecht, Europees recht, Ondernemings- en arbeidsrecht, Aansprakelijkheidsrecht, Europese.

Havo, Cultuur & Maatschappij

Vmbo Tl, Zorg & Welzijn