Aimee Victoria Email and Phone Number
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Aimee Victoria personal email
Experienced operations leader with proven financial success, operational excellence with a focus on customer service, product quality and brand awareness for an enhanced guest experience. A multi-unit leader with a strong background in business analytics, diverse team management, training and new restaurant opening, comfortable working in both franchise and corporate environments. Skilled in profitability coaching, strategic goal planning and building strong relationships with multiple stakeholders. Accomplished at guiding stakeholders through the franchising process and providing labour support strategies. Experienced in large scale product launches, training, and workshop facilitation. Most recently, as the Manager Franchise Performance at Tim Hortons, I leveraged my expertise in customer service management, operational standards, and franchise development to support the growth and success of my franchisees. I oversaw the performance of 50+ franchisees and up to 124 restaurants across the SW Ontario region, managing a sales volume of $150 million+. Ensuring successful KPI results in guest experience times, operational evaluations, and guest satisfaction scores. Areas of Expertise: Multi-unit Operational Leadership, Leadership & Development, Guest Service and Satisfaction, P&L Management, Cost Controlling Methods, Budgeting, Training, Labour & TM Retention, Project Management.
Corey Craig Group
View- Website:
- coreycraigdevelopments.com
- Employees:
- 24
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Senior Operations ManagerCorey Craig Group Jun 2024 - PresentMoncton, New Brunswick, Canada
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Manager Franchise PerformanceTim Hortons Jan 2017 - Oct 2023Central Canada -
Manager; Operation StandardsTim Hortons Oct 2013 - Jan 2017Central CanadaDelivering superior quality products and services for our guests and communities through leadership, innovation and partnerships. .
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Manager/Service ManagerParadiso Restaurant Oct 2010 - Oct 2013Oakville, On-Optimum guest satisfaction and service through the maintenance of the service program -Leadership, Guest Focus,Motivation, Problem solving and decision making in all operations of the restaurant. -Maintaining appropriate bar costs, labour control, food cost control, scheduling, hiring/training & private functions. -Scheduling, Loss Prevention, Performance Evaluation, Health & Safety
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Manager Of Guest Experience; Montana'SCara Operations Oct 2006 - Oct 2010Burlington, On / St. Catharines, On-Service and Bar programs within the restaurant-Maintaining appropriate bar costs, labour control, food cost control, scheduling, training and more. -Health & Safety, Local Store Marketing program-Area Lead Manager of the Genuine Hospitality Program. An industry leading initiative to enhance the guest experience thru intensive hospitality training of all associates and managers; giving me the opportunity to travel throughout Southern Ontario to provide training to all Montana's associates. -Training facilitation, on-line record keeping, as well as support to all managers as they moved forward with the program.-Cara University Programs; Leadership, Train the Trainer, Coaching & Communication, Aim Hire, etc.
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General ManagerThe Feathery Pub Sep 2005 - Oct 2006St. Catharines, On-Optimum Guest Satisfation and service with daily and consistent operation -Quality and standards of the owners' vision of a “Friendly British Pub”-Leadership, Motivation, Guest Focus, Problem Solving, Decision Making, Scheduling, Loss Prevention, Performance Evaluation, Health & Safety-Promote The business and position favorably within the community-Continuous development of all staff and managers-New Location Opening
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Supervisor; Canyon CreekSir Corp Apr 1998 - Sep 2006Burlington, On / Halifax, NsWorked for 3 concepts, Jack Astor's as a server and later a manager, Alice Fazooli's as a server and Canyon Creek as a server and later a manager.Working in a team environment, I was a casual-fine dining server waiting on up to 20-30 guests at one time. My sales abilities and desire to be of service set me apart, as I achieved and maintained “Top 10: server status. I was promoted to the position of dining room supervisor/closing manager within a year. Due to my service and sales, I was also invited to be involved in the orientation of new staff/team members and a Server Mentor. I worked closely with the “Squirrel” POS system and was responsible for the small-wares budget, reporting to the general manager. -I was able to certify within SIR Corp in many management programs; leadership, time management, train the trainer, SIR Corp.'s “Values & Principles.”
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Lab Supervisor; Burlington LocationStaveley Services North America 2001 - 2003Guelph, On / Burlington, OnWorking along with a small staff, I assisted in the fluids analysis program. Mainly testing engine, transmission and hydraulic oils, I was also a part of the coolant analysis team. I was responsible for the calibration and daily standardization of all instruments including the Atomic Emission Spectrometer, manual viscosities, the Mettler auto-titrator for TAN and TBN, the Karl Fisher water auto-titrator and Fuel Soot Meter. Other duties that I handled were the lab supply inventory, permanent storage records, proper waste systems, as well as the regular preparation of lab stock solutions. Daily reports were entered into the LIMS system and any unusual, abnormal or critical results were then flagged and reported to the senior analyst & lab manager via email. I also provided training and was a part of the Health & Safety Committee. -
Qa/Qc TechnologistMedmira Inc. Jul 1998 - Oct 1999Halifax, NsI was responsible for the Quality Control/Assurance testing according to GMP and ISO9001, for the manufacturing laboratories, including the rapid diagnosis HIV, Hepatitis C and Breast Cancer kits that MedMira produces. My duties also included making many of our in-house products like our colour indicator and buffers for the kits, and final QC inspection prior to shipments. Other duties included QC testing of control samples and serum, as well as raw materials and chemicals prior to the use in the lab. I frequently assisted the Lead Chemist and President with new product development and testing. As well, I liaised with the local universities and the Nova Scotia Minister of Health searching for new talent in the laboratory's research field. -
Laboratory TechnicianSuncor Energy Dec 1996 - Apr 1998Mississauga, OnHired immediately from college, I was a night shift QC technician, responsible for the pick up and routine testing of various finished and unfinished lubricant products, according to ASTM, ISO9001 and QS9000. Some of the testing included GCD testing; automatic and manual viscosity; flash point determination; auto distillation; carbonizable testing; auto cloud and pour point and mechanical emulsions. During the nights, I was also responsible for routine calibration of instruments and the timely reporting of results in the LIMS system.Other duties included the testing of Asphalt products. Co-Op Term During College:“Shutdown Coordinator.” This meant I was responsible for the logistic coordination of several trades personnel, and systems within the refinery for the shutdown process; a 12 week program to ensure the safe and proper maintenance of the many lubricant process units. I was responsible for the acquisition of trades personnel, equipment rental or purchase, scheduling and management of several persons in the maintenance department, ensuring the jobs were completed properly, promptly and within budget.
Aimee Victoria Skills
Aimee Victoria Education Details
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Chemical Engineering Technology
Frequently Asked Questions about Aimee Victoria
What company does Aimee Victoria work for?
Aimee Victoria works for Corey Craig Group
What is Aimee Victoria's role at the current company?
Aimee Victoria's current role is Hospitality and Restaurant Operations Professional.
What is Aimee Victoria's email address?
Aimee Victoria's email address is av****@****geco.ca
What schools did Aimee Victoria attend?
Aimee Victoria attended Mohawk College.
What are some of Aimee Victoria's interests?
Aimee Victoria has interest in Hiking, Skating.
What skills is Aimee Victoria known for?
Aimee Victoria has skills like Coaching, Microsoft Office, Excel, Inventory Management, Team Building, Food And Beverage, Event Management, Public Speaking, Training, Time Management, Customer Satisfaction, Management.
Who are Aimee Victoria's colleagues?
Aimee Victoria's colleagues are Eric Ramiel Siron, Cphr, Arceli Cormier, Pcp, Gagan Gagan, Sarah Mitchell, Lovedeep Kaur, Plaridel Viluan, Nicholas Leaman, Pcp.
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