As a dedicated Curriculum Support Specialist, I play a key role in managing and enhancing the K-12 curriculum catalog. I resolve curricular issues, maintain effective communication with stakeholders, and consistently meet or exceed service level agreements.Key Responsibilities:•Review, triage, and address curriculum feedback from users, project managers, and other departments to ensure quality in the K-12 curriculum catalog.•Lead the product support team for high school curriculum feedback triage and processes.•Track and document user feedback and necessary curriculum changes using JIRA for efficient resolution.Implement corrections, revisions, and updates in the curriculum for the K-12 Online School and internal content management systems.•Maintain detailed records of user feedback, republished lessons, assigned projects, and modifications categorized by grade and subject.•Generate and distribute reports on feedback management and online maintenance activities.Publish updated course content across various platforms, including K12 LMS and Desire to Learn (D2L).•Stay informed about new developments in Product Development to provide appropriate support.•Collaborate effectively with project managers, subject teams, customer care, and various departments, including marketing, school services, and academic services.Technical Skills:Proficient in internal content management systems (CALMS, Data Asset Management) and Customer Relationship Management tools (JIRA).Experienced with learning management systems (D2L, K12 LMS, Learnosity).Skilled in MS Office and Adobe Suite.

•Review, triage, resolve, and respond to curriculum comments, concerns, or errors sent from users, project managers, and other departments for the K-12 curriculum•Track and document user feedback and needed curriculum changes using JIRA ticketing systems in an effective and efficient manner•Review and implement corrections, revisions, and updates in the curriculum for the K-12 Online School and internal K12 content management systems for assigned projects•Maintain detailed records on all user feedback, republished lessons, projects assigned, and lessons fixed by grade, subject, and required changes•Generate and distribute reports on feedback management and online maintenance activities•Publish modified course content and materials in the content and learning management system to the various curriculum platforms•Understand new developments within Product Development and how to support them•Collaborate with project managers, subject teams, customer care, systems and engineering, and other departments within the company including marketing, school services, and academic services•Proficient in internal content management systems (CALMS, Legacy CMS, Data Asset Management (DAM)), Docushare, Customer Relationship Management (CRM) tools such as Jira, learning management systems (eCollege, D2L, OLS), MS Office, and Adobe Suite•Communicate lesson/assessment modifications to Information Specialist – High School Maintenance

• Worked closely with publications director and other team members to produce high quality, large volume, offline printed instructional guides using Adobe and InDesign.• Converted HTML generated instructional guides into offline products.• Created and reviewed offline instructional guide layouts for K-8 courses to meet high quality standards.•Review, update/fix and modify online and offline print materials for assigned projects

•Enter content into internal content management system (CMS) and identify bugs•Review lessons for quality assurance, update, and edit online content•Special projects as needed

Roles/Responsibilities•Provide direct services as an ECSE teacher, implementing IEPs in diverse settings, including classrooms, homes, and community programs (e.g., child care, Head Start).•Integrate assistive technology to enhance learning experiences for children with disabilities.•Collaborate as an integral member of a teaching team within inclusive programs (e.g., kindergarten, ECSE, Title I preschool).•Contribute to the school IEP team by assisting with assessments, program planning, IEP development, and service delivery placements for young children with disabilities.•Facilitate transition meetings and activities, ensuring smooth transitions for children and families entering and exiting ECSE services.•Collaborate with an interdisciplinary team to design and deliver tailored services for young children with disabilities.