Aimee Walker Email and Phone Number

I am a proven and effective leader with a background in IT/Software, Maintenance, Service Delivery and Operations, with strong matrix team management, successfully delivering multiple projects in high pressure, high volume environments. I am a strategic thinker with a “can do” approach with excellent communication and relationship management skills. I have in-depth understanding of managing technology-enabled businesses. My client facing, supplier management and commercial experiences have enhanced and demonstrated my capability, to successfully use my developed knowledge in pressurised environments.I have applied at a practical level, project management methodologies such as Prince 2 (Practitioner) with a strong exposure to ITIL and recently qualified to ITIL V4 for service delivery & management. Previously lead the IT Operations team in achieving Cyber Essentials Plus (CES+) and recently lead the global service desk teams implementing IPSoft's cognitive agent Amelia, for value-add back to the global service desks.Specialties: Service delivery management, operational management, people management, problem-solving, critical thinking, business analysis, business process analysis, consulting, communications, employee and team development, coaching, leadership, stakeholder management, negotiation, vendor management, relationship management, strategic planning, IT strategy, digital strategy and product delivery.I love making new professional acquaintances. Reach out if you want to talk, technologies, business or anything to do with dogs :)