Aimee Walsh Email & Phone Number

Tewkesbury, England, United Kingdom

• Role objectives: Provide strategic leadership and direction for the delivery of Exceptional Customer Service by a “World Class” Customer Service team.Key Responsibilities
• Manage customer service team – 9 People
• Develop team - train on best CS practices; encourage knowledge/abilities, and skills
• Inspire the team to exceed customer’s expectations
• Mitigate/Investigate customer issues, oversee resolutions and customer concerns
• Isolate and identify areas for improvement in Customer satisfaction

Cheltenham, England, United Kingdom

• Role objectives: To truly represent ‘the voice of the customer’ and to create a robust communication process. Keep the customer informed as well as co-ordinating internal actions needed for customer satisfaction. Key.
• Customer satisfaction
• Effective & regular customer communication
• Lead internal Planning & Sales meetings
• Report and monitor on time in full (OTIF)
• Communicate with Directors escalating any concerns

Tewksbury, United Kingdom

• Role objectives: I established and maintain an efficient customer service department; build strong relationships with key accounts; grow and nurture accounts; project lead company critical projects; motivate and lead.
• Account Manager – customer meetings; chase through actions; order book management; customer support; explore future business potential; analyse customer data when needed; create recovery plans if required; build strong.
• Data analysis when needed to map out a situation and if necessary agree a plan/way forward
• Commercial acumen – protecting/supporting the company and customer management
• Project Management – improvement projects; recovery plans; large contracts; complex or priority orders
• Lead business improvement projects to improve business flows and efficiencies

Ledbury UK

• I worked within 5 different roles during my time at Amcor. Some roles were cross functional, with summaries below:Key Responsibilities:
• Maintained project trackers/critical paths for both internal and external use
• Coordinated/managed artwork for re-designs or re-branding
• Project managed key initiatives using critical path analysis methodology
• Facilitated project meetings both internally and with customers
• Understood technical details – print and manufacturing process

London/Ledbury UK

• Key Responsibilities:
• An implant within a key customer (Sainsbury’s) in London 2-3 days a week
• Project managed all artwork associated with my company’s products – liaised with design/repro houses, the customer and suppliers
• Project managed using critical path analysis methodology
• Account managed – Strengthen customer relationship, realise new business opportunities, supported the sales team
• Lead/coached/trained and managed – team of 2 Key Achievements:

Hereford, United Kingdom

I was responsible for all artwork as well as printing plates. I made decisions on how printed jobs were run and created print lay-sheets for production. I used Illustrator, Photoshop and Quark.

Hereford, United Kingdom

I started as an Apple Mac Operator and worked to become the head of Reprographics/Plate Making within the studio. I used Illustrator, Photoshop, Freehand and Esko Graphics software.

Completed My Matric Certificate With Exemption

3-Year National Diploma In Graphic Design

Typography, Advertising, Illustration, Art, Studied the History of Graphic Design, Computer literacy, Business Studies