• Took inbound calls from applicants, tenants & property owners assisting with basic enquiries where possible otherwise taking a message & logging through system (Basix or Console)• Assisted in processing rental applications for NRAS properties in order to meet compliance• Front desk reception duties, greeting clients, assist with applications, create tenant packs, general office duties, calendar bookings for communal office cars, mail duties, general cleaning & upkeep, assist in corporate board meetings & greeting board members

• Day-to-day running of telemarketing room.• Allocate job hours to staff based on KPI and achievements – variety of campaigns and industries.• Monitor and report on staff budgets.• Record and track hours worked on various jobs, and appointment ratio.• Liaise with co-workers and superiors in regards to current campaigns.• Monitor staff and telemarketing room on an hourly basis.• Set up and run dialer per day; monitor data count and wait times.• Allocate job hours to staff under supervision of manager.• Verify and confirm in home and seminar appointments.• Answer inbound calls including office line.• Monitor dialer wait times.• Monitor and motivate staff.

• Allocate job hours to staff under supervision of manager.• Verify and confirm in home and seminar appointments.• Answer inbound calls including office line.• Monitor dialer wait times.• Monitor and motivate staff.

• Worked on a variety of campaigns for various industries with the main area being Financial Services, booking both in home and seminar appointments.• Work to KPI of 1:3 for seminar, 1:4 for in home, regularly met targets.