Answer incoming calls promptly and professionally, to include retrieving and processing voicemails from various lines daily.Schedule phone assessments efficiently using designated softwares from multiple systems.Allocate workload evenly among assessing counselors -Standard, CPS, IncarceratedOrganize and maintain digital files for clients with meticulous attention to detail and accuracyCompile and distribute monthly reports for Program Managers.

Date stamping, sorting and dispersing daily USPS and InterOffice mail, documenting returned incorrect items.Provide support to Contracts, Planning & Development teams to reach needed deadlines for upcoming projects as needed.Maintained library records and archives (both paper and electronic) for previous and current projects and bids.Performed plesant reception and customer service duties, including customer check-in and direction to appropriate party. Provide conference room support including meeting calendar maintenance, set-up, and take-down.Maintain and track vehicles, hours, and certificates on a weekly basis.

Created and maintained customer files using organizations and computer skills, ensuring timely and accurate documentation.Built, strengthened, and maintained customer relationships using active listening and interpersonal skills resulting in customer retention and satisfaction.Briefed daily team with upcoming events and expectations, to maintain consistent goals and expectations.

Evaluated content of advertisements by referring to Ads Review Guidelines and proceduresUpheld a high standard of accuracy and quality while fulfilling job responsibilities.Took regular working summary and reflections, to continuously review and improve the performance of quality and efficiency with timely feedback of issues and optimizations in opportunities found within the work.

Responded and resolved complex used issues related to fraud, privacy, and general account safety.Worked and assisted partners, teams and users directly to collect and communicate product related challenges.Identified and actively built connections with relevant subject matter experts across the company.

Independently researched and updated personal knowledge of all products, and procedures.Handled day to day customer contact via phones and email, providing accurate resolutions in a timely manner.Identified and actively built connections with relevant subject matter experts across the company.

-Process customer payments via cash, debit, gift and checks.-Identified any fraudulent forms of payment.-Inquired about guest experiences; assisting with any questions and/or concerns.-Used downtime for assisting other departments as needed. -Maintained a clean and welcoming area.

Ensuring test environments are secure and to the instructors expectation.Assists with clarifying test instructions for candidates.Handle student breeches and supervise candidates appearing for an exam, across a variety of levels.

-Managing staff, delegating daily tasks, communicating goals, disciplinary action as needed.-Cash management in small and large sums, including bank deposits.-Cross-trained in all positions.-Resolving customer complaints and concerns.

-Ability to work in all areas of the restaurant (kitchen prep, front counter/drive through orders, lobby cleaning).-Operating a cash register and maintaining an even till at all times.-Making suggestions to customers based off of needs/wants and accommodating requests when possible.-Assisted in both opening, closing, and flipping the store for overnight shifts to be prepared for the next teams shift.