Aimee Wright Email & Phone Number

Wellington, Wellington Region, New Zealand

* Devising customer enquiry tracking reports and presenting these to Manager daily, weekly, and monthly, in order to monitor bottle-necks, and support a reduction in customer query backlog* Undertaking a sole-charge project to identify businesses closed during Covid shut-down, to prevent ‘scheduled work’ being directed to inaccessible premises* Delivering quality customer service to New Zealand Post Group and its customers* Ensuring all billing information received by our customers is accurate, and in a timely manner to enable prompt payment

Wellington, Wellington Region, New Zealand

* Managing incoming electronic communication, creating / running ad hoc SQL queries, following processes, and updating process documentation* End to end boutique Accounts Receivable and Accounts Payable processes for Vector Metering NZ, Vector Metering Aus and Vircom, including buyer created invoicing, credit control, creating Purchase Orders, and tracking invoices received to ensure they are uploaded to SAP and posted for payment* Creating schedules for VEMS sub-contractors, reconciling these against supporting data to identify discrepancies, and validating sub-contractor supporting data*Adhering to strict monthly deadlines

Wellington, Wellington Region, New Zealand

* Creating documentation for exception management in MDM data delivery system * Working alongside business analysts to assist in building exception management framework, and exception management software

Wellington, Wellington Region, New Zealand

Deliveries Team Member:* Monitoring and correcting data faults in MDM data delivery system*Providing remote disconnections and reconnections*Managing incoming electronic communication, problem-solving, drafting, and sending communications to retailers to advise of delays in read files*Working with retailers to improve meter read deliveries to meet KPIs, assisting technicians via phone on communication fault site visits

Wellington, Wellington Region, New Zealand

* Managing up to two in-direct reporting staff remotely* Formulating monthly billing exception report, for business-wide reporting* Ensuring sites set up correctly, allocating charges, verifying meter reads, handling meter data, invoice processing, accurate data entry, and uploading newly installed meters*Managing exceptions, creating processes / documentation, generating and checking data from retailer network EIEP1s, including problem solving * Contacting field service providers and meter equipment providers, ensuring ICPs are correct and updated in the electricity registry *Managing incoming electronic communication and allocation of work among Operations team

*Scanning / uploading invoices, handling incoming electronic documents, allocating to right channels* Forecasting teammates daily workloads and planning work to maximize efficiency * Recording metrics, email internal external vendors, creating / updating Vendors data in SAP* Liaising between the business and Contact Energy as our power provider when issues arose on our power bill

Wellington, Wellington Region, New Zealand

* Data processing and analysis,* Ensured customer invoices were accurate* Account reconciliation* Specialised problem solving* Outbound calling, writing emails, and complaints resolution tasks* Learning new computer systems

Wellington, Wellington Region, New Zealand

* Answer customer queries over the phone * Process credit card payments* Problem solving and dealing with difficult customers* Learning new computer systems* Maintained confidentiality* Meeting/exceeding a daily target

Control File MaintenanceAdvanced Processing TeamWash-UpCode and EditAdvanced Coding