Aimee Rose Amagan Email & Phone Number

United States

• Review of deliverables to ensure that all requirements have been submitted correctly. • This will entail knowledge of the type of deliverables that should be submitted, review of information submitted, and data entry into our Company processing system and/or other customer requirements. • Validation of technician time logs to ensure that they are accurate and agree to customer’s information. This may include follow-up with the technician and/or third-party provider. • Review and follow up on aging work orders. This may require investigation into the reason for follow-up, correction of errors, updates of the processing system, and communication with the parties involved. • Daily interaction with other departments within the Company as well as third-party providers. • Closing of work orders via data entry into our Company processing system. • Supporting managers with special projects as necessary.

• Building and maintaining profitable relationships with customers.• Overseeing the relationship with customers handled by your team.• Resolving customer complaints quickly and efficiently.• Keeping customers updated on the latest products in order to increase sales.• Meeting with managers in the organization to plan strategically.• Conducting business reviews using CRM programs.• Set and enforce standards for CRM• Records all customer relationship management practices and present regular reports to management on work activities.• Handles customer value management, customer service, follow up, and customer loyalty management.• Maintains contact with customers to obtain client feedback, and to also assist customers in resolving problems or addressing difficulties.

United States

• Someone who monitors every phase of the software development process so as to ensure design quality, making sure that the software adheres to the standards set by the development company. • Make sure that new products & features work before they are released to the public.• Track and manage a project’s scope, development, testing, and deployment. • Translates business needs into technical solutions and corresponding technical requirements used throughout the development process.• Develop Functional Specifications and system context diagrams as required. • Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. • Understand application requirements; Creation of test plans and execution of test cases during development sprints. • Diagnose defects and track them from discovery to resolution; • Partnering with business organizations to ensure expectations are met and acting as a liaison between business and technical teams to resolve issues.

Philippines

• Ensures that the service provided observes the company’s quality standards.• Communicates with agents to discuss their scorecards.• Overseeing the relationship with customers handled by your team.• Meeting with managers in the organization to plan strategically.

Philippines

• Assist Australian customers regarding their satellite connection problems• Setting up wireless connection• Assist customers on how to setup their email client• Assist customers configuring their satellite modem and routers• Setup different kinds of connections• Assisting customers regarding their invoice and billing issues• Providing assistance to level1 agents.• Handles escalations from level1 technical team• Handles email support• Dealing with supervisory calls• Maintain the highest level of technical expertise, soft skills, phone etiquette skills and people management.• Attend client calibration sessions• Monitor and manage team performance metrics• Track and manage team attendance• Facilitate / conduct pre / post shift meetings with team members to update latest updates from clients.

Philippines

• Assist Australian customers regarding their connection problems• Handle calls regarding DSL and DU connection• Configuring VOIP • Configuring Mobile Broadband wireless• Creating account for the customers• Resolving multiple issues• Support different operating system• Assist customers on how to setup their email client• Assist customers configuring their modem and routers

Philippines

• Assist Australian customers regarding their connection problems• Handle calls regarding DSL /DU connection• Creating account for the customers• Resolving multiple issues• Support different operating system• Assist customers on how to setup their email client• Assist customers configuring their modem and routers• Set up different kinds of connections----• Handle Chat, Email, and Phone support• Troubleshoot for Turbotax Software that handles tax return for US• Resolving multiple issues• Handle calls regarding online and networking issues• Creating account for the customers• Resolving multiple issues• Support different operating system • Handles MSN and Yahoo issues• Support different connections