Aimee Rose Amagan Email & Phone Number

United States

• Review of deliverables to ensure that all requirements have been submitted correctly.
• This will entail knowledge of the type of deliverables that should be submitted, review of information submitted, and data entry into our Company processing system and/or other customer requirements.
• Validation of technician time logs to ensure that they are accurate and agree to customer’s information. This may include follow-up with the technician and/or third-party provider.
• Review and follow up on aging work orders. This may require investigation into the reason for follow-up, correction of errors, updates of the processing system, and communication with the parties involved.
• Daily interaction with other departments within the Company as well as third-party providers.
• Closing of work orders via data entry into our Company processing system.

• Building and maintaining profitable relationships with customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Conducting business reviews using CRM programs.

United States

• Someone who monitors every phase of the software development process so as to ensure design quality, making sure that the software adheres to the standards set by the development company.
• Make sure that new products & features work before they are released to the public.
• Track and manage a project’s scope, development, testing, and deployment.
• Translates business needs into technical solutions and corresponding technical requirements used throughout the development process.
• Develop Functional Specifications and system context diagrams as required.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Philippines

• Ensures that the service provided observes the company’s quality standards.
• Communicates with agents to discuss their scorecards.
• Overseeing the relationship with customers handled by your team.
• Meeting with managers in the organization to plan strategically.

Philippines

• Assist Australian customers regarding their satellite connection problems
• Setting up wireless connection
• Assist customers on how to setup their email client
• Assist customers configuring their satellite modem and routers
• Setup different kinds of connections
• Assisting customers regarding their invoice and billing issues

Philippines

• Assist Australian customers regarding their connection problems
• Handle calls regarding DSL and DU connection
• Configuring VOIP
• Configuring Mobile Broadband wireless
• Creating account for the customers
• Resolving multiple issues

Philippines

• Assist Australian customers regarding their connection problems
• Handle calls regarding DSL /DU connection
• Creating account for the customers
• Resolving multiple issues
• Support different operating system
• Assist customers on how to setup their email client