Aimée B Email & Phone Number

London, Gb

Oversaw implementation of 2 academic assessment products across 20+ school districts, through demonstration, onboarding, training, evaluation, and execution. Served as central point of contact for 500+ customers and 10 cross-functional teams, overseeing daily operational and tactical tasks to ensure optimal customer satisfaction.• Drove development of centralized online platform with Product team; consolidated documentation, including sensitive files, into encrypted and convenient hub. Eliminated manual emailing and improved efficiency by 50%.• Designed a comprehensive, easy-to-use troubleshooting guide that reduced customer support calls by 15% and increased issue resolution time by 20%.• Created automated system to track customer satisfaction surveys, increasing completion rates from 20% to 90%. Implemented customer feedback data to guide product improvements, leading to 30% increase in customer satisfaction and 35% reduction in customer complaints.• Managed customer requests and ensured timely project completion, optimizing workflow to increase efficiency by over 30%; devised 6-month project outline and tracked project schedules, budgets, and milestones.• Led customer and internal meetings, including status, planning, and lessons learned meetings; Captured meeting minutes and project action items to ensure all tasks have been completed according to plan.• Monitored and analyzed performance metrics and operational data, ensuring goals are met throughout implementation process and constantly scaling and finding efficiencies in internal workstreams.• Developed monthly internal and external reports on program status, risks, accomplishments, plans, and potential issues with key KPIs.• Confirmed configuration of the system(s) as defined in the project scope and specifications meeting customers' needs. Oversaw review of customer files, file layouts, and data setup. Facilitated technical implementation calls and product training.

New York, New York, Us

Oversaw all stages of 10+ large-scale, virtual & in-person professional development programs for attorneys, including strategic planning, vendor management, contract negotiations, staffing, on-site and/or virtual logistical arrangements, and troubleshooting.• Spearheaded shift with IT department from antiquated in-house professional development database system to Oracle-based system, in use by 500+ employees, improving user functionality and experience for attorneys, resulting in a 92% improvement in user satisfaction.• Executed strategic initiatives with executive management on program expansion and curriculum development through survey administration, data analysis, and focus groups, leading to 25% increase in program enrollment, and 74% increase in participant satisfaction.• Coordinated cross-functionally with Operations, Finance, Communications and other teams to delegate tasks, provide routine updates, and create contingency plans, ensuring programs were executed effectively and successfully.• Revamped production of printing training manuals by identifying which materials can be digitized, leading to reduction in waste by 30%, cutting printing costs by 20%, and eliminating supply chain inefficiencies.

Manhattan, Ny, Us

Served as the Events Manager with John Jay College’s Institute for Justice & Opportunity and transitioned to a role with the Fundraising & Development Office in early 2019 carrying out similar program and event management responsibilities. Orchestrated all facets of the event life cycle for 90+ events per year, from initiation to completion, including budgeting, and reconciliation.• Introduced streamlined communication systems, including Basecamp, Asana, and Trello, monitoring progress, setting milestones and deadlines, and providing status updates; boosting operating efficiency by 23%.• Supervised support staff teams of 25+ for events, monitoring performance and implementing event personnel policies and protocols; demonstrating customer satisfaction, dependability, and professionalism for events.• Cultivated mutually beneficial relationships with 30+ vendors, fostering adequate communication, negotiating favorable price points & terms, and ease of last-minute project plan adjustments, saving 19% on service expenses.• Led project meetings with 7 cross-functional teams of key stakeholders, managing deliverables, devising timelines, and organizing resource allocation and risk mitigation strategies, guaranteeing events were delivered within the defined scope and budget.• Served as the tactical point of contact for clients regarding project planning, budget forecasting, organizing deliverables, relaying meeting minutes, and driving client projects forward.• Conducted feedback sessions & survey evaluations to pinpoint opportunities for continuous process improvement and proposed strategic recommendations to enhance planning & execution of events.• Created and implemented comprehensive marketing strategies to promote events and target diverse audiences, boosting traffic on social media accounts by 25% and increasing event attendance by 40%.• Monitored events to ensure compliance with relevant laws, policies, and risk campus mitigation practices.

Boston, Ma, Us

Facilitated monthly professional and career development programs to support 200+ employees while providing academic support to public school students in underserved communities.• Enhanced quality of employee training, by conducting debrief sessions and survey evaluations; devised individualized training strategies that cut training costs by 15% and increased employee satisfaction by 40%.• Negotiated complimentary workshop (valued at $1400) with top training provider Dale Carnegie Training, offering leadership development workshops to 200+ employees, program success piloted partnership with company.• Analyzed industry trends and researched demographic and educational data to devise a comprehensive monthly briefing that aligned with employees' career goals, increasing employee engagement by 35%.