Leads a profitable and customer-centrist environment through the successful development of a team. Responsible for managing all aspects of a single store including, hiring and developing talent, maintaining consistent store controls, and applying merchant skills to curate a compelling customer experience.

>Acts as the leader on duty (LOD) regularly and consistently models the brand service standard and sub-brand selling behaviors.>Analyzes and utilizes LOD Tracking Sheet to optimize each hour of business.>Track sales associate productivity and ensures that the team is achieving company standards. >Motivate and inspire the team through focused and actionable sales rallies.>Executes shortage action plan in partnership with the General Manager to minimize loss and achieve shrinkage goals. >Ensures optimal sales floor coverage by reviewing Personal Management and Forecast Edit and Budget Adjustment form and taking into account sales per hour, units per transaction, average transaction and conversion trends using hourly reeds to maximize business opportunities.>Provides on-the-job-training to all employees on company initiatives and standards to ensure that everyone fully understands company direction.>Creates and implements training and development plans for sales associate.>Provides store team with in-the-moment coaching on the sales floor; rewarding good behavior and redirecting when needed in order to drive employee engagement.>Support the annual review process for sales associates. >Complete promotional planning and execution processes. >Maintains brand integrity in all areas of visual display (e.g. windows, mannequins, visual images, etc.)>Mapping and planning of merchandise flow for new product placement and in-season management.>Implements and complies with presentation book standards, adjusting visual presentation to consistently ensure brand appropriateness.>Reviews Delivery Estimate Report to plan for merchandise placement/substitutions.>Ensures efficient and effective handling of all merchandise from shipment, receipt, processing, merchandising floor sets, and replenishment systems. >Oversees and executes markdowns in a timely and accurate manner.

>Manage and motivated a high level of customer care for my team and myself. Serving as a proactive mentor, teacher and problem solver. >Developed and implemented a specialized training plan for new staff members. Utilizing available training tools and Management Development Program to provide a consistent and thorough training program for a high volume location. Insuring that customers are receiving an unimagined experience consistently. >Consistently communicated Customer Service Survey results in order to increase our overall number and decrease customer issues through staff awareness, and continued training. >Demonstrate a comprehensive understanding of company’s culture. Exemplifies Company values and behaviors consistently as an example to all team members. >Completed daily operations including associate schedules, payroll, and utilized weekly sales reports to track, analyze and communicate business results. >Create and take accountability for a consistently positive work environment that increase productivity, decreased unwanted turn over, and enhanced the customer experience.>Assumed responsibility for assigned department, ensuring that the Brand Standard is met and financial goals are achieved. >Provides an open door policy where employees are free to express their concerns and feelings without fear of retaliations.

>Creates and take accountability for a consistently positive work environment that increase productivity, decreased unwanted turn over, and enhanced the customer experience.>Head of all recruitment for four district Billabong locations in the New York area. In partnership with General Managers and Area Manager, conduct all first and some second interviews for sales and management candidates.>Hosts sales training classes and product knowledge clinics for all new and veteran staff in order to cultivate a progressive sales staff.>Complete daily operations including schedules, sales tracking, new hire paperwork, reviewing and processingapplications and background checks for candidates, payroll for 100+ employees>Provides and open door policy where employees are free to express their concerns and feelings without fear of retaliations.>Ensure store is clean, organized, and operational.>Assumed responsibility for assigned department, ensuring that the Brand Standard are met and financial goals are achieved.>Exemplifies Company values and behaviors consistently as an example to all staff members.>Work directly with superiors to create strategies through industry research to help the company prevail in current economic conditions.>Helped to grow the companies profits and reach our “gold star goals” which is 15% above last years profits for ever all store and individual employees.

>Provided perspective buyers with information about the community and the units for sale/rent.>Office duties: Answering multi-line phone, distributing parking permits and gate entry cards. > Assisted condominium owners with a variety of requests. > Coordinated rentals of the movie theater and club house for parties, business meetings, and photo shoots.

>Multi-tasks a broad range of assignments; new sales, project management, financial assistant.>Handled customer satisfaction for all three businesses; including phones, scheduling, and relation.>Leads and delegates to an Administrative Assistant of IT Solutions and Signs by Tomorrow.>Entrusted financial assistant handling invoices>Planned and executed 400 direct mail campaigns per week for two different divisions. >Pro-actively researched suppliers to insure the maximum return for products sold saving the company $3,000+.>Efficient in Quickbooks, Adobe Suite, and Microsoft PowerPoint and Excel.

>Assisted Community Services & Website Director with updating experiencejax.com, a website dedicated to all events happening on the First Coast. >Facilitated the Education Programs Director with new Art in Public Places curriculum funded by the NEA.