• Conduct client engagements to build relationships and identify potential opportunities.• Conduct daily scrum standup meetings and maintain the sprints.• Act as a customer advocate and liaison between multiple parties, including scheduling and facilitating project meetings as needed for the customers of each project.• Support Project Manager in coordinating project schedules, milestones, reports, and deadlines.• Provide helpdesk support as a Subject Matter Expert (SME) for the common applications we support and assist in supporting other uncommon applications required by contract.• Improved helpdesk response time to under 24 hours from over a week.• Write helpdesk tickets as needed in the Gitlab Project Management Tool to assist in resolving support issues that require developer intervention or other tracking needs.• Train users proper protocol for web applications and document processing.•Define and write “functional requirements” into epics, features, stories, and/or tasks in the Gitlab Project Management Tool.•Create and maintain documentation outlining internal and customer-facing processes for different workflows and applications.

A key member of the Training Team the software development team. Quickly obtained a high degree of working knowledge while assisting with the development of eight separate role-based training curriculum packages. Supported twelve virtual training presentations for the most junior Budget Executor to the most senior Board of Director (BOD) user. Assisted with User Acceptance Testing (UAT) and materials updates.Reviewed, edited, and updated various manuals and PowerPoints to ensure version/feature accuracy and user clarity. Created a Training Style Guide organized by each training media.  This resulted in an improved review process of six Quick Reference Guides (QRGS) and four User Manual updates, greatly enhancing the user experience.Developed a Training Newsletter to inform personnel of current and upcoming features and training improvements which received high accolades from leadership.

I create and update the company's website and social media presence as well as train the owner in utilizing the site's Wordpress backend.

I produce virtual events and video projects for clients of various sizes and needs, including events ranging from 50 to 1000+ attendees and VIP speakers. I hired, trained, and managed a reliable team of virtual technicians keeping them up-to-date and informed on the tools needed and individual expectations for each event. I also create organizational workflows and streamline processes for the company including: - Developed new methodologies for standardization and efficiency- Writing a financial projection with recommendations to improve financial stability- Assisted in changing over company protocols- Onboarded and Trained new virtual event technicians- Created a handbook for both technicians and clients to guide them through questions and processes I successfully managed over 50 projects with up to 18 clients/projects occurring simultaneously. I managed tasks, issues, and workflows between myself and different teams to ensure timelines and expectations are met.

Freelance work including: web development and designgraphic designwriting - articles, blogs, ghost writing, social media management for small businessesSEO consultingProject Management and coordination* Create written and visual content for small businesses, including advertising, newsletters, social media posts, and websites* Brand ambassador for various companies increasing awareness by interacting with potential consumers, offering samples, and attending events* Create timelines and schedules for productions, manage talent and equipment, work closely in a team, offer suggestions and feedback, back up data, operate equipment*Fulfill duties needed by clients and teammates including design, web development, photo and video capture and editing, social media management, create and send newsletters, write articles, etc. This also includes my work with:- Au Yeah Media- DFH Productions- Banana Reel Entertainment- Team Red Productions

I set up, designed, edited articles, and managed the student-run e-newspaper for medical students. This included assisting with various volunteer activities during the pandemic.

Produced and assisted in the creation of Mulan: An East Side StoryThis includes pre-production set-up, contract writing & reviewing, insurance planning, budget management, assisting in oversight of various departments, writing call-sheets, and participating in post-production marketing. Managed a team of over 50 cast and crew throughout the process.

Outside of the expected duties of working on a cash register, keeping shelves stocked, fill growlers, and create food demonstrations, I went above and beyond to:- offer assistance and education for consumers looking for beer recommendations by becoming a Certified Beer Server from the Cicerone Certification Program, helping during the beer classes, and cultivating relationships with the beer representatives that demonstrated in the store. - Educating myself on the food and cheese products we carried - Create graphic displays for the store to promote sales and events- Developed projects to help efficiency of store including an inventory management database that focused on expiration dates of perishable items and an employee suggestions box to improve team morale.

Worked on various projects including ones for Netflix, HBO, and Wonder Woman 1984

* Helped create a simulated experience for medical students by learning and becoming a patient case study. This included script memorization, acting, and controlling a mannequin based on students' actions * Troubleshoot mannequins and programs when errors occur* Assisted with set up and clean up of simulations* Trained and managed other simulation patients* Edited and tested scripts and case studies * Created videos and other media for the program* Designed materials for AMEE - a medical education conference

Assist account managers with reports, surveys, deliveries, ad hoc reports, and referral and CMN padsManage multiple websitesAnalyze digital dataHelp manage company appSetup and manage social media accountsManage advertising accounts and deadlinesResearch, create, and proofread content for print and web media, including: newsletters, flyers, new medical technology, ads, magazine articles, blogs, etc.Design print, web, and video materials, including: newsletters, doctor interviews, brochures, rack cards, fliers, ads, signs, business cards, forms, promotional items, cards, etc. Work with 3rd party SEO companyPlan company events and attend health fairs as a vendorSet-up lunches with clients, partners, and providersAttend seminars, speak with patients, and gather marketing informationAssist in support programs (i.e., help with the children's cooking class)Complete other forms of desk work

We've gone through several name changes, and this one is to be decided too, but it remains the same: a small group of independent filmmakers who love to tell stories and entertain. DFH started off as a bunch of high schoolers and though there have been additions and revisions to the team we are a strong unit of writers, directors, actors, editors, etc. Since we are a skeleton crew many of us fulfill multiple roles. Mine include: producer, coordinator, assistant director, costumes/makeup, grip, gaffer, actor, camera operator, editor.

-Handout branded giveaways or samples-Educate clients about brand or product details-Be the face for the brand

Double Pump: Washington DC 48 Hour Film Project — In 48 hours we wrote, shot, and edited a short film. I managed a team of almost 20 people, on little sleep from anyone. Maintained a tight schedule with short deadlines and strict video requirements for entry. Handled coordination and communication for the team, hair and makeup, set dressing, shot lists, scene quality control, and coordinated kraft services. We ranked in the top 20 for our area and our movie was premiered in a theater.

Assist account managers with reports, surveys, daily log breakdowns, deliveries, ad hoc reports, and referral and CMN padsManage multiple websitesAnalyze digital dataSetup and manage social media accountsManage advertising accounts and deadlinesResearch, create, and proof read content for print and web media, including: newsletters, flyers, ads, magazine articles, blogs, etc.Design print, web, and video materials, including: newsletters, brochures, rack cards, fliers, ads, signs, business cards, forms, promotional items, cards, etcPlan company events and attend health fairs as a vendorManage inventory and ordersComplete other forms of desk work

Take care of children age range 5 to 12, up to 3 children at a time, including:- Making meals and ensuring a balanced diet- Drop off/ pick up for school and sports- Tutoring and school help- Keep children entertained- Mediate issues that arise

Taught English to elementary aged children (K-5) and teachers. Class sizes ranged from 5 - 25Created and implemented teaching program and lessons

-Check-in and out vistors-Troubleshoot & fix printers, laminators, etc-Help Residential Advisors create posters and other things for their programs/ residents-Maintain order and cleanliness -Monitor computer usage

GraphicsWebsite building and maintenance Use of HTML5, CSS3, and phpAttend a marketing expo as a company representativeAssist in copy writing

CuratingCreated and maintained inventory databaseGreet and guide guests and patronsDesigned gallery print workWebsite maintenanceMarketing

Set tables, take customer orders, Sit newcomers, Some bartending, Food prep

* Receptionist* Write out contact order forms* Patient payments* Insurance verification* Record patient medical histories* Clean and disinfect exam rooms* Perform patient pre-testing including: color deficiency, eye pressure test, etc.

All the cookies!We did smoothies too. Bake cookies, cashier, cleaning

Lots of phone use, Answer questions, Product returns, Put merchandise back on shelves, organize and sort things, cashier