Aimee Hurst Email & Phone Number

Bournemouth, England, United Kingdom

Results-driven Property Manager, utilising developed sales and marketing techniques to consistently hit sales targets and maintain 5 star rating. Offering outstanding customer service through comprehensive market expertise, exceptional communication and seamless transaction management, developing a first-class business reputation.

Bournemouth, United Kingdom

I turned my hobby into a successful business in 2008 after being made redundant when my previous employer ceased trading.In the height of the recession I managed to create a loyal base of regular clients both corporate and private including pro bono charity work.The majority of my client base comes from word of mouth and via my online presence.Running a successful business has taught me the following skills:• Drive and determination.• IT skills.• Accountancy.• Marketing.• Time management.• Sales (both selling myself and my ideas and selling products and services to customers).• Commitment to see things through from conception to completion.• The ability to network.• Confidence to take ownership of projects/developments.• Initiative.• Good persuasion and negotiation skills.• Strong decision making skills• An ability to work quickly under pressure.• An ability to work independently.

London Gatwick

I was one of 50 Cabin Crew chosen to be part of the start up of Zoom Airlines in London.I was selected by the management to be a crewmember on the initial flights from London to New York, San Diego & Bangkok. I was entrusted with dealing with the press and VIP's on board. • My job roles as an A grade / Purser were to observe, monitor and ensure all aspects of in flight delivery were preformed as to company standards to more than 280 passengers.• To resolve any on board issues with passengers including those who required assistance.• I also provided guidance to other grades of cabin crew in improving their performance and provided management with feedback on individual crewmembers in order to identify training needs and career development. These were exciting times and a great experience working in a multi-cultural environment.I thoroughly enjoyed leading, motivating and coaching teams to provide a consistently outstanding customer service.

This role was primarily leadership and managing individual and team performance, as well as to motivate and inspire my teams to deliver an outstanding customer experience every time they fly.Role In the air:•Being the face of the company, I am the management representative responsible for the on board customer experience.•Leading a team of Cabin Crew, I motivate and inspire them to create the most welcoming environment and deliver an outstanding level of customer service that the customers expected from the TUI / Thomson Airways brand.On the ground•I belonged to part of a dynamic Management team to make key decisions to get the best out of my Cabin Crew.•Involved in all aspects of people management, from recruitment and training, to reward and recognition, I had full accountability for my team.

Coventry, United Kingdom

As a Passenger Services Agent at Coventry Airport I had several responsibilities. These included managing the information desk, checking passengers in and liaising with other ground staff and Flight Crew to ensure a smooth and on-time departure for the aircraft. In addition to these roles I also completed a basic Aircraft Ramp Handling Course that included a de-icing qualification.• Meeting/greeting passengers at the terminal• Booking flights• Help with luggage• Providing with necessary information• Problem solving• Providing high-level service• Check-in of passengers and their luggage, help with all formalities• Escort to/from the aircraft

Coventry, United Kingdom

Whilst working for Luminar Leisure I became one of only 3 employees in the company's history to complete the employee graduation scheme. This involved a year long course on which I learned the inner workings of the running of the venue at management level. For my final assignment and in order to complete the course I had to create an event to run in the bar. I chose to focus on the city's popular student night and arranged a collaboration with the drinks brand VK Vodka Kick.I incorporated different games and drinks promotions to take place through the night in a format never before used by the company.My concept was so popular on the one night it ran that Luminar Leisure rolled it out nationally and the "Cheesy Tuesdays" student night became a hit for the next 6 years.This is My proudest achievement so far in the hospitality industry.My responsibilities included:In charge of the day to day running of the Bar at floor level including:・Ensuring stock levels were maintained, ・Staff were allocated correctly between the 3 bar's ・Cash handling at close.・Ensuring food was prepared and served in keeping with food hygeine standards.・Liaised with suppliers / latest trends in drinks・Complaints handling.Other Responsibilities included:・Administered payroll hours to HR on a monthly basis・Recruitment of staff, interviewing and appraisals・Monitoring of excellent customer service the bar was famed for ・Adhering to the company's standards・Deal with, and manage, high profile guests and celebrities who performed regulary.・Organizing and running of Cocktail Master Classes・Created and updated cocktail menus

Coventry, United Kingdom

Working in a busy team, under pressure. Providing a high quality service to customers. My work experience includes working within a team-based culture where good communication and teamwork skills were essential. This also involves planning, organizing, coordinating and commitment as well as working on my own with different daily tasks.I very much enjoyed working at the Hilton as they took a very proactive approach in training their staff. I was sorry to have to leave this position due to location.