Aimee Dunn Email & Phone Number

Paris, France, FR

Monterrey, Nuevo Leon, MX

Point of contact on government contract building a GCC solution for two different teams. Was subject matter expert for customer as well as QA and development team.

Irvine, CA, US

Redmond, Washington, US

Plano, Texas, US

• Served as point of contact for Dynamics 365 implementations inside of NTT Data.
• Worked with decision makers on aligning their needs with the software and design needed to fix their pain points in their business
• Provided guidance to both junior and senior employees on day to day activities and projects
• Worked with project managers to maintain relationships with current clients
• Assisted sales with future clients and engagements
• Wrote client proposals & SOW’s for dynamics releases

San Francisco, California, US

• Gathered and wrote Technical requirements for ICIS/Focus (Dynamics CRM) integration
• Assisted with the configuration and flows of the system design

Charlotte, NC, US

• Requirements gathering for gen 2 EPOE for BnA/ML corporate clients
• Wrote requirements documents
• Built use cases

• Managed CRM Online deployment for Sales, Marketing, Customer Service & Accounting
• Built and documented business processes with departments
• Assisted Marketing in linking their website to CRM
• Documented all requirements for historical purposes and executive approval
• Created, conducted and deployed training to users

Seattle, Washington, US

• Created Business and Technical requirements for the development team on Dynamics CRM
• Configured the CRM UI based on business needs and created Software installation guides for ITS deployments
• Trained European Marketing teams on site for marketing module in CRM
• Managed 14 regional data quality managers on global and regional business issues
• Worked with Asian, European & Americas sales teams on various business issues and changes
• Configured CRM to work with Solution selling methodology

Redmond, Washington, US

• Produced audits in Excel, SRS and SQL for data cleanup and synchronization with other systems based on business rules
• Conformed various data to meet Taxonomy committee requirements
• Conducted weekly calls with European, Asian and US Data Analyst groups on upcoming changes to Siebel and audit compliance

Redmond, Washington, US

• Created multiple Access databases to conform to Marketing campaign criteria to enter leads for entry into the Siebel system
• Trained multiple individuals in the management and analysis of the Data Analyst duties
• Lead Junior analysts in daily activities for marketing and sales.

Redmond, Washington, US

Worked with Corporate and Midmarket sales force to manage account, contact & Opportunity management

Composed Use Cases for software development

US

• Managed and created installation and user guides as well as animation manuals
• Built company user guides on the installation and configuration of Windows XP on their corporate PC’s

• Submitted and Compiled Configuration forms to the FAA for requested changes on Engineering specifications
• Maintained technical orders for armed forces branches including, but not limited to, Military Specifications
• Practiced in the performance and engineering of SGML conversions utilizing various programs

Folsom, CA, US

• Assembled, validated and maintained a large volume of engineering documents, data, records and correspondence
• Executed technical support functions for project management and engineering
• Managed and skillfully constructed various detailed processes and procedure manuals for Unix team
• Scheduled and Maintained various systems for backup procedures and scheduling

Built websites and maintained them as needed.

Arlington, VA, US

• Assembled, validated and maintained a large volume of engineering documents, data, records and correspondence

• Built Database for Customer service representatives to take over and maintain the existing cell phone billing system used at Intel to better keep track of cell phone usage for employees

Arlington, VA, US

• Maintained Engineering library for patents and past designs for Engineering reference
• Designed Websites using hard coded composition, and self-developed support graphics
• Modified Engineering documentation for patent submission in Interleaf

Information Technology

Business Accounting / Science