Aimee Pape Email & Phone Number

● Support the executive leadership team as an internal process improvement consultant, scaling the consultative-based B2B staffing company 25% by designing and implementing processes that grew client acquisition capabilities, streamlined service delivery, increased candidate throughput, and reduced friction.● Established the Sales Department’s ways of working, processes, and frameworks (SOPs, tools, and goals) for delivering high quality client experiences by utilizing data to stratify areas of improvement and realign staff to value-added work activities.● Reduced transportation time for on-site sales reps 35%, captured 20% cost avoidance in gas expenses, and increased the number of client visits 15% by implementing an efficient vehicle routing planning process.● Improved client communication and increased efficiency 15% by standardizing CRM data collection, replacing inconsistent note entries with clear structured data fields, automating reporting in Tempworks, and building templates across 4 functions to ensure consistent messaging throughout the client lifecycle.● Developed and implemented a process to assign a direct point of contact post-onboarding, reducing client confusion and increasing service level adherence 23%.● Reduced downtime 30% by deploying GEMBA walks to identify areas of waste, opportunities to optimize workflows, and provide real-time coaching.

● Oversaw strategy design and tactical execution of business development for the largest privately owned staffing company in Texas, achieving a 460% increase in weekly sales within the first 3 months. ● Led a cross-functional team of subject matter experts to redesign the end-to-end onboarding process, resulting in a 40% reduction in time-to-hire and a 15% decrease in client churn. Key solutions included digitizing paper files into a centralized system, standardizing data collection upstream to prevent rework, and increasing capacity to eliminate bottlenecks. ● Increased client satisfaction scores 22% by implementing data-driven approaches to identify and fill experience gaps while utilizing Tempworks to deliver personalized communication.● Improved candidate quality 20% per client feedback by aligning staffing strategies with business goals, optimizing resource allocation, and building trust with hiring managers and HR directors.

Dallas-Fort Worth Metroplex

● Achieved a six-figure book of business for a supplemental benefits organization by optimizing CRM usage to track clients and prospects, identifying agent bottlenecks, and providing personalized mentorship and collaborative solutions to sustain engagement and drive growth.● Ensured regulatory compliance with Salesforce and EPIC while managing benefits administration for 500+ employees.● Boosted new agent success margins by 25% by developing training materials and conducting onboarding sessions, utilizing Salesforce data analytics to identify key improvement areas. ● Collaborated with client HR teams to integrate employee benefits programs into payroll systems, enhancing process efficiency and ensuring accurate employee compensation.

Dallas, Texas, United States

● Managed insides sales for the premier spirits and beverage distributor, achieving a 98% client retention rate by utilizing Salesforce for streamlined relationship management. ● Drove a 20% increase in sales by improving service delivery processes and refining service offerings to better align with client needs.

● Directed and led data collection projects, implementing quality controls to ensure 100% data accuracy.● Enhanced the impact of research presentations by refining data visualization and presentation techniques for academic conferences. ● Proposed new research topics and presented findings at national conventions.● Ensured smooth execution of studies by coordinating with team members, resulting in three published papers.● Administered neuropsychological tests to examine the relationship between frontal lobe damage and criminal behavior.

Long Beach, California

● Recruited and interviewed over 100 participants for psychological studies.● Collected and analyzed data, contributing to the publication of research findings.● Presented research findings at academic conferences.

Bachelor Of Arts (B.A.), Psychology

Life Sciences

Associate Of Arts For Transfer (A.A.T.), Psychology

Life Sciences