Over 25 years, I've cultivated a deep passion for creating exceptional customer experiences. My diverse background across professional services, technology, publishing, events, and more allows me to understand the threads that align with my purpose: helping people and delivering happiness.In account management, customer success, brand launches, or event planning, I've found my calling in creating unforgettable experiences. In 2022, I launched Intwinely to provide solutions to transform how companies understand and meet customer needs, making exceptional the norm.At Intwinely, we empower companies with practical strategies, tools, and processes to actively listen to feedback and measure employee engagement. Aligning teams with a customer-centric mindset drives process improvement, enhances retention, and stimulates positive word-of-mouth.Our success goes beyond revenue; it's the lasting team impact that matters. Working closely with clients, we help drive revenue, uncover insights, foster empowered cultures, navigate uncertainty, and streamline processes.𝐖𝐞 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐜𝐥𝐢𝐞𝐧𝐭𝐬:🔑 Optimize service delivery for revenue optimization🔑 Uncover customer perceptions and expectations🔑 Cultivate engaged, empowered employee cultures🔑 Navigate uncertainty, improve visibility🔑 Rebuild processes for optimal workflows🔑 Enhance communication and transparency𝐎𝐮𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞:📎 Discovery & Strategy Sessions📎 Service Blueprinting & Journey Mapping📎 Roadmap Development & KPI Creation📎 Process Evaluation & Optimization📎 Speaking Engagements & Private TrainingWe sometimes partner with HR, Executive Coaching, IT, Branding/Design, and Analytics experts for a 360-degree approach.𝐏𝐚𝐬𝐭 𝐜𝐥𝐢𝐞𝐧𝐭𝐬: Alzheimer's Association Hudson Valley, Citinet Solutions, Teladoc, JOOR, Make-A-Wish Hudson Valley, E-vents Registration.𝐂𝐥𝐢𝐞𝐧𝐭 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤:✨ "She fosters collaboration with a positive, motivating outlook, seamlessly bringing together cross-functional expertise..."✨ "She exemplified customer obsession, ensuring the right tools and processes for customers and internal teams..."✨ "She cares deeply, showing up with great process understanding, key to organizational success..."𝐋𝐞𝐭'𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭: hello@intwinely.com