Diversified Project/Program Management professional with a proven expertise in operational performance management and measurement, process quality assurance, and data analysis. Extensive business experience developed from a strength in building relationships and driving results. Proficient in providing evidence based data and presenting it to various levels of leadership. Experience with building teams from concept to fully functional organizations.Strengths Include:* Program Management*Cross functional team management*Quality assurance*Client relations*High performance team leadership*Streamlining processesIn my telecom career I was been hired into 3 different organizations within the first year of the teams development. Quickly advanced to leadership positions within each of those groups and had the opportunity to have a direct impact on building the teams. This included training other employees, developing methods of procedure, and building relationships and processes between the teams and other groups and organizations. Monitored activities to ensure best in class service was being delivered.I was on a small team that built a recognition program for my entire organization. This included working within a budget to develop a meaningful way of recognizing employees for exemplifying predefined attributes. Selected employees each quarter for a recognition luncheon attended by directors and vice presidents from within the organization. Received an excellence award from the head of the North America Managed Services Operations for the successful development and implementation of the recognition program.