Analytics and reporting with Data Analyst for Customer Support & Operations teams.Lead team of Project Managers who are responsible for managing the process of customer website fulfillment and interacting with the customer throughout the process to ensure a quality product and customer satisfaction. Responsible for off-shore resources who complete tasks to build, test and update customer websites. Provide support for websites after launch to Avvo customers and internal customers.

Starting as a Customer Service, Call Center Representative, Aimee held many roles at LexisNexis Martindale-Hubbell in the Customer Support group. Additional roles were Team Lead & Training Coordinator, Customer Support Manager and Customer Support Director. In each role, focus on the customer experience and the ability to analyze inquiries and data were important skills. As Aimee moved into management roles, additional skills included managing the support team for internal and external… Show more Starting as a Customer Service, Call Center Representative, Aimee held many roles at LexisNexis Martindale-Hubbell in the Customer Support group. Additional roles were Team Lead & Training Coordinator, Customer Support Manager and Customer Support Director. In each role, focus on the customer experience and the ability to analyze inquiries and data were important skills. As Aimee moved into management roles, additional skills included managing the support team for internal and external customer inquiries, creating reporting on key Call Center and Agent metrics and collaborating with other areas in the organization to improve processes and efficiency. Show less