Aimery Thomas, Mpa, Mair, Lssbb Email & Phone Number

Pasadena, California, United States

1. Founded and led a management consulting and research firm to deliver business and nonprofit consulting services across research, evaluation, organizational design, change management, strategy, community engagement, board redevelopment, and workforce planning for clients in Southern California2. Designed and conducted specialized quantitative and qualitative research, advising clients in resolving strategic and operational issues, with an emphasis on the improvement of efficiency, effectiveness, and quality of service delivery3. Provided guidance to governmental, nonprofit, and community-based organizations regarding risks, opportunities, insights, and capabilities affecting service delivery to at-risk and vulnerable populations4. Collaboratively designed, developed, and established new organizations, programs, funding streams, and operational processes for a range of clients with public and nonprofit funding sources5. Developed original proposals and bids to secure contracts

Gardena, California, United States

1. Executive-level outreach and collaboration to support and expand issue advocacy, research, and communications for national- and state-level campaigns to improve and establish law enforcement officer standards, training, and policy. 2. Redesigned the advocacy program and policy platform of the Institute, processes, and roles. 3. Evaluated the findings of external criminal justice research partners.

Sydney, Australia

1. Led a team to collaboratively redesign a primary agency service structure of more than 600.0 FTE ($130M p.a. / AUD) of Crown Prosecutors, Trial Advocates, Solicitors, and other specialized staff serving ten operational locations across the State of New South Wales (NSW), as required by the enactment of legislation across the state’s Local, District, and Supreme Court systems in late April 20182. Developed a detailed analytics model to estimate hours of labor and FTE required to fulfill state-wide prosecution service needs based on historical criminal matters data from 2016 and 2017, including charge type, charge severity, relative legal complexity, level of court, circuit and operational location, class of staff role, and other discrete factors3. Redesigned the structure of the Witness Assistance Service, ensuring improved service distribution across NSW, creating the potential for improved service delivery, and improved workforce and client service diversity through expansion of Aboriginal and Torres Strait Islander Identified roles4. Developed and presented insights for agency Executive Steering Committee members into the nature and distribution of prosecutorial activity, to enable more effective decision making and aid in the navigation of critical path change implementation activities5. Contributed to the redesign and alignment of vital operational processes, procedures, and roles used by the ODPP for the prosecution of serious crimes in NSW, with reference to research, structure, and legislation, including the framing of new role descriptions, accountabilities, and tasks

Sydney, Australia

1. Led the development of a model, design, and strategy for redistribution of Sydney Trains customer service regions, areas, and managers affecting 1,700+ staff for the Customer Service Directorate, based on workforce and customer analytics, resulting in a reduction in operational labor cost and increase in management efficiency and effectiveness2. Collaboratively designed, managed, and implemented structural, process, and service model change initiatives for Steering Committees comprised of Deputy Executive Directors and General Managers from multiple divisions, utilizing customized research to enable evidence-based decisions and outcomes3. Developed a research-based prototype capability model inclusive of a frontline staff curriculum development cycle to guide the delivery of an enhanced customer service quality, skills, and rail safety competency assessment framework as part of the Right Time, Right People Initiative4. Managed cross-functional program teams across multiple projects and initiatives on behalf of executive sponsors with Human Resources, Change Management, Organizational Development, and Industrial Relations business partners

Sydney Area, Australia

1. Led the conduct of functional reviews and associated organizational design activity for major business units, to enable large-scale restructure across several Customer Service Directorate divisions, including the creation of new roles and position descriptions2. Provided evidence-based insights to drive category-based procurement change and business transformation, using financial, payroll, station maintenance request, and asset maintenance data, within the Facilities Maintenance Unit, Customer Environment Division3. Co-developed and delivered business process improvements to increase workflow efficiency and product delivery from teams of Agile and Waterfall-type project managers and internal software developers serving the Customer Information and Intelligence Division4. Delivered a multi-year evaluation and statistical analysis of the transactional behaviors and utilization patterns of the RASC (rostering) business unit’s use of the Microster® system for allocation of the Customer Service Directorate 1,700+ frontline staff

Sydney, Australia

1. Conducted policy research and delivered reports on specific sectors of the NSW economy for the Commissioner, in support of Cabinet-level submissions and other key stakeholders2. Led business advisor systems training for over 70 managers and staff across the advisory network, implemented best practices in program reporting, and provided guidance to junior staff and policy officers regarding research sources/methods3. Co-created and deployed annual and ongoing client experience surveys to gauge performance and outcomes from business advisory program participants4. Delivered demographic analysis of state-wide small businesses for official publications and reporting

Sydney, Australia

1. Founded and led a small business start-up with a flexible team of contract consultants2. Delivered research, change, organizational design, and business process improvement consultancy services to clients of small- and medium-sized businesses to improve profitability and service delivery3. Provided workforce analysis and design to ensure the functional stability of start-ups through the business formation and development cycle4. Developed and revised business processes in consultation with stakeholders

Sydney Area, Australia

1. Managed 12 employees and contractors engaged on small to medium scale carpentry and joinery projects across a range of construction sites2. Performed workforce analysis to optimize labor costs and retain quality contractor support3. Restructured business processes and positions through applied research to improve profit and turnover4. Negotiated supplier contracts and pricing to reduce overheads and operating costs

Sydney Area, Australia

1. Delivered strategic insights, market research, and social demographics for a diverse range of more than 40 high performing Australian and international organizations, including IBM, Caltex, Ricoh, St Gobain, the NSW Police Force, the NSW Bureau of Crime Statistics, and Country Energy2. Managed teams of up to 20 staff to deliver quantitative and qualitative research projects for clients3. Interpreted statistical data collected using advanced statistical techniques and software4. Developed and presented reporting for client executives

Hurstville, New South Wales, Australia

1. Successfully assisted with the deployment and acquisition of data from the largest community-based wildlife survey in NSW history, reaching more than 250,000 NSW homes.2. Analyzed and coordinated community reported data on wildlife distribution in NSW3. Created GIS data sets from community reported dataN.B.: Gap due to relocation and postgraduate education at The Australian National University.

Los Angeles County, California, United States

1. Created and managed key elements of several successful campaigns that protected the value of the organizations' prestige and bargaining power, as directed by the Guild's member-based leadership.2. Managed up to 50 staff and volunteers for key events and fieldwork projects3. Organized performers to collectively negotiate contracts with corporate entities4. Promoted contracts and developed strategy for campaigns to engage with members and partners5. Developed, managed, and operated an informal hearing / administrative process for the union6. Conducted focus group research with members and industry leaders for strategy development

Los Angeles Metropolitan Area

1. Successfully promoted and increased engagement in the 2000 Census from traditionally underrepresented multicultural communities in the Los Angeles area.2. Interviewed community members to get information about special area linguistic group needs3. Tracked and interviewed individuals that failed to participate in the 2000 Census

Los Angeles County, California, United States

1. Created insights from data and created policy and program proposals that reinforced implementation of the school reform platform of the organization across the Los Angeles Unified School District.2. Lobbied officeholders to affect changes in state and local educational policy3. Assisted with the creation of special programs and strategies to address local education needs4. Improved communication methods between LEARN and more than 450 LAUSD schools5. Analyzed test data from schools to interpret success in educational and program outcomes

Phd Student, Political Science (Public Policy Concentration)

Certificate, Organizational Design

Mair, International Relations (With Honours)

Mpa, Public Administration

Ba, Political Science