Aimi Cowlam Email & Phone Number

Kingston Upon Hull, Gb

Hull, England, United Kingdom

Direct and indirect customer communications, in order to maximise customer engagementEngaging in customer projectsHandling customer complaints including recording them and finding solutionsBuilding and maintaining solid customer relationshipsMonitoring and tracking customer ordersSupporting the sales team with administration, sales support, market researchResponsible for all group marketing functions both in house and outsourcedParticipating in sales meetings and customer visits

Beverley, E Riding Of Yorkshire, United Kingdom

Sales support and administrationCo-ordinating meetings, diary management and hotel/transport bookingCreating management/board reportsResponsible for all marketing including production of the company brochure, website and all print and digital mediaEvents management and hospitalityProcurement of marketing materialsCustomer relationshipsLiaised with the marketing agency to ensure all deadlines metResponding to customer enquiries received via phone, e-mail, social media and company websiteCustomer complaint management

Managing customer orders and stock itemsLiaising with purchasing, production and transport to ensure that customer orders were fulfilled on time in fullHandling customer complaintsProviding sales support to sales managersOffice administrationAttending exhibitions and representing the companyBooking transport and completing relevant paperwork

Customer service within the manufacturing industry Export paperworkOrder entry InvoicingBooking transportHandling customer complaintsCustomer serviceAdministration

Overseeing implementation of SAPProject managementSystems integration

Hull, United Kingdom

Managing a team of Customer Service Executives within Global Supply ChainPerformance managementCustomer account managementCustomer serviceInternational and UK customer relationship managementOrganising customer meetings and visits in the UK and EuropeManagement reportingSupply chain

Goole

Responsible for inside sales departmentManaging a team of Customer Account ManagersSalesForecastingManagement reportingPresenting dataRisk assessmentsSenior management team meetings

Hull

Managing a customer service teamPerformance managementAbsence managementCall monitoringComplaints handlingProcessing customer applicationsDelivering month end targets

Hull, United Kingdom

Customer ServiceProcessing applications for loans/credit cardsSalesFinanceReception

Bachelor Of Arts (Ba), International Business, 2:2

Education record