With an experience studying in Master of Engineering degree in Electrical and Electronics Engineering from Newcastle University, I have a unique combination of technical and interpersonal skills that enable me to provide world-class customer service. I am passionate about interacting with customers from diverse backgrounds and needs, as well as learning new technologies and skills that can enhance my service delivery.I have over two years of experience in customer service roles, where I have honed my abilities in dispute resolution, written communication, and cross-functional collaboration. In my most recent role at American Express, I handled more than 60-80 inbound call inquiries and complaints related to credit card maintenance, delivering effective solutions to complex customer issues in fast-paced environments. I received multiple certifications of achievement for my performance, including Best Customer First Resolution, Perfect Attendance, and Customer Whisperer(Highest Compliments). I am an ambivert who enjoys both teamwork and self-recharge, and I am always eager to take on new challenges and opportunities to grow as a customer care professional.
