Professional with 10+ years of expertise in the technology industry, Bilingual (Thai & English). Proven track record of driving efficiency and delivering top-notch operational support within globally recognized companies, including Meta Inc, Apple South Asia Pte Ltd., and YouTube. Excels in process optimization, relationship-building, issue resolution, and ensuring client satisfaction.I'm passionate about driving partner success through effective communication and problem-solving. I participate in on-call emergencies to handle critical and sensitive escalation requests, and I contribute to improving policies, products, processes, and support system solutions. Additionally, I mentor and guide other peers within the APAC region, sharing best practices and insights.