Aimée Lafond Email & Phone Number

Woodbridge, Nj

• Performs comprehensive appraisal and research with Product and Legal departments to establish statutory requirements and ensure compliance for the company's State expansion into New York.• Facilitates Project Management deliverables as a participant of the Projects Team and serve in the following capacities as needed on all assigned projects: Project Lead, Business Analyst, Subject Matter Expert, and UAT lead and tester.• Schedules and conducts meetings with all necessary departments (Customer Solutions, Marketing, Product, and Legal) on the remediation of open production defects to identify critical path, specific costs and/or impacts, and bring issues to closure.

Berkeley Heights, Nj

• Managed upwards of 60 phone calls per day from customers, agents, and mortgage companies and provided answers to questions regarding personal policies, billing concerns, and aiding in the understanding of the product that the company offers. • Assisted in the training of new hires to the Customer Solutions department which included: shadowing, systems training, as well as providing guidance on how the department operates.• Worked on multiple projects alongside the everyday responsibilities including: remediation, running billing reports, and worked as a direct correspondent via email with both those insured by the company and the agents representing our company.

Ronkonkoma, Ny

• Managed phones for the business.• Responsible for care of children and managing each of their individual needs.• Functioned as a Personal Assistant to the owner of the day care.• Communicated with the parents/guardians of the children as well as with the children in order to make sure the needs of all involved were met. • Organized all necessary forms and paperwork for each individual child.

Nashua, Nh

• Communicated between coworkers and management during UAT.• Conducted the necessary UAT for the website layout for E! Network.• Created, organized, and analyzed Excel spread sheets for data analysis and quality testing.• Completed all necessary QA testing within the provided deadlines.