•Coordinates all aspects of project implementation, working closely with the client and internal project team•Responsible for helping clients tailor ConnectWise solutions to their needs•Focus on training clients how ConnectWise solutions work•Manages the workflow/timeline with client start date, continually updates notes•Trains on selected products, services, processes, and procedures.•Supports clients during the setup process within the allotment of purchased hours•Use web conferencing to work interactively with clients•Monitors project implementation plan in accordance with contract agreement to meet client expectation, discuss remaining services and scope, accomplishments of milestones and goals•Conducts kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones and deliverables.

•Running requirements gathering and design meetings for various clients once the sales team have secured a contract. With the expectation of at times leading and playing an active role in those meetings.•Lead training sessions for clients both onsite and via Webex.•Work closely with our clients’ requirements to ensure we understand their goals and requirements and can deliver them.•Work internally with sales, project management, account management, technology and quality control teams.•Work externally with client teams from a variety of backgrounds, mainly within HR and IT up to Director Level; often from around the world.•High level configuration of the Oleeo e-recruitment technology to match the recruitment needs of the client. This includes expert knowledge of datapath and Syntax configuration.•Use the Oleeo CRM platform to regularly interact with clients and manage workload.

Implementing and configuring online booking tools to meet each client’s individual needs. Working off various implementation documents to apply the client’s travel policy, payment set up and individual custom fields as well as managing profiles. Performing changes to existing booking tools as requested by the client. Joining regular calls when requested by the client. Delivering client site walk throughs and training sessions via Webex. Delivering on client site training. Conducting full end to end testing of new site builds. Meeting deadlines for Go live dates. Completing various other Ad Hoc tasks regarding all our online booking tools. Providing third level expertise for all online booking tools. Both to internal agents and clients directly. Deliver superior customer service to clients to meet or surpass KPIs and Service Levels. Project manage any large system changes for exiting clients.

Providing second level support for all online booking tools - SAP Concur, Lightning UK, Lightning AU, Evolvi, Trainline, Conferma. Escalating any necessary issues that can't be resolved internally to the system developer. Making any amendments to existing client's configurations. Joining client calls when required.

My position within the online build team is developing online booking tools to each client's specification. The tools that we use are Concur, Cytric, AeTM, GetThere, Evolvi and PortmanOne. I must build every tool to each client's specification, paying close attention to their requested travel policies. Within this role it is essential that I pay attention and adhere to deadlines which can be very pressurized.My team is also first level support to the online helpdesk. The helpdesk come to us to investigate any issues our clients may call them with, that they cannot resolve themselves. This involves problem solving and thinking on my feet.I am also one of the trainers within my team. I proved WebEx training sessions to new clients, as well as refresher courses for existing clients. To carry out this It is necessary that I prepare in advance and familiarise myself with each client's travel policy. I also provide settings training internally for our online helpdesk.

My primary role within the Conference and Events department is organising and booking various types of conference events, and elements of travel. This can be anything from a meeting room for 10 people to 500 hotel rooms for a block of 10 weeks.Within this role I book transport and accommodation through various venues directly which helped build up a good rapport with various suppliers. I also use Galileo and The PortmanOne booking system to finalise bokings.I also use the company's AGM system to arrange the invoices for our client. This involves being organised and efficient.

On a daily basis I assist our online clients in using our online booking tools. These include Cytric, Amadeus, Concur, GetThere and Evolvi. These tools permit our clients to book flights, hotels, car hire and rail bookings. My role is to talk our clients through how to use the booking tools if they are having issues. If they are experiencing error messages then I will investigate what the cause of these messages are, and provide a solution. This involves analysing reservation logs and system settings.I also use the Galileo and sabre GDS to process amendments to bookings made on the booking tools. I also use the GDS to check availability and payment details.Another role of mine is to book low cost flights, via the Amadeus AETM booking tool.More recently I have also taken on additional training roles for other colleagues.