Aina Lusis Email & Phone Number

Vienna, VA, US

Washington DC-Baltimore Area

At Sol Systems, I have provided feedback on strengthening our internal infrastructure and mitigating security risks through collaborative efforts with our IT team. My contributions include authoring comprehensive memos and manuals aimed at enhancing our security protocols and reducing vulnerabilities. Conducted extensive research into workflow optimization.

During my tenure at ID.me, spearheaded the establishment of the customer service chat department, where I developed best practices manuals and provided comprehensive training to new personnel. In this role, managed a team of 10 support staff, overseeing their evaluations, reviews, and shift schedules to ensure operational efficiency and adherence to.

As a Member Support Representative at ID.me, I specialized in managing customer identities and resolving account issues with meticulous attention to detail. My responsibilities included handling sensitive customer information, verifying identities, and navigating state databases for verification purposes.

Merrifield, VA

Merrifield, VA

At WAVE Marketing, I conducted direct marketing and customer service follow-up for a Fortune 500 client. Collaborated with senior management on marketing strategies and provided training and feedback to sales associates to optimize sales results.

Herndon, VA

Managed all aspects of launching the delegate's campaign in an 80,000-person district. Responsibilities included maintaining the campaign schedule, scheduling and attending over 100 meetings, resulting in endorsements from 15+ elected officials. Expanded the candidate's fundraising network and implemented a campaign management system to track progress..

Doylestown, PA

Collaborated with senior campaign members to set goals and strategies, enhancing campaign outreach and volunteer engagement. Organized "Get out the Vote" efforts and managed a team of 10 volunteers. Assigned territories for canvassing activities and researched opportunities to expand campaign outreach.

Herdon, VA

Promoted candidate through phone banking, canvassing, and managing campaign outreach tools. Exceeded campaign goals and provided logistical support, including managing phone burner accounts and coordinating volunteer efforts.

Bachelor'S Degree, Pyschology

Education record