Aina Samuel Email & Phone Number

Lekki, Lagos State, Nigeria

 Providing technical assistance and support to customers experiencing issues with their internet connection, email, or other services provided. Identifying and resolving network, hardware, and software issues that may be affecting customers' internet services. Managing and prioritizing support tickets to ensure timely resolution of customer issues and adherence to service level agreements (SLAs). Collaborating with other teams, such as network operations and engineering, to escalate and resolve complex technical issues. Conducting quality assurance checks to ensure that customer issues are resolved satisfactorily and that service standards are met.• Monitor network performances using tools such as Procera, Cacti, PRTG.• Working with radios such as Radwin, Cambium and Ubiquity devices. General LAN troubleshooting and fault isolation.

7, Odu-Onikosi Street, Oto-Awori, Ijanikin, Lagos State.

 Installation and maintenance of Laptop and PC Providing day-to-day technical support to employees across the company, resolving hardware, software, and network issues through both remote and on-site support. I resolved technical issues related to enterprise software, collaborating with third-party vendors as needed. Preparation of quotations and bill of engineering measurement and evaluation Preparation of Waybill and Invoice for supply.

Muritala Muhammed International Airport

 Troubleshoot network connectivity issues for employees and airport systems. Support senior engineers in configuring network devices such as routers and switches. Assist in monitoring and maintaining airport network infrastructure, including LAN, WAN, and VPN systems. Employer’s Payroll database(creating of employer payroll)  Dismantling and re-assembling/ of old computers and laptops