Aina Broca Email & Phone Number

Canada

Toronto, Ontario, Canada

-- Handle all aspects of translation projects from beginning to end: analyzed documents, scopes and provided quotes to clients; managed costs and gross profit margin; set guidelines and schedules for translators; communicated constantly with translators and clients; resolved client and translator issues; reported on projects and accounts/invoicing; reviewed documents thoroughly as a final quality check for formatting and content before delivery- Coordinated with notable companies such as Mercedes-Benz, Scene/Cineplex, and CSA Group for project translations ensuring accurate translations are completed and fact-checked to ensure accuracy with minimal to no errors- Utilized tools that improve divisional performance and coordinated with business partners to ensure effective divisional implementation for software platforms such as Plunet, Memsource/Phrase, Jira, HS (Hubspot)- Managed an average of $45,000-$50,000 projects per month and consistently received excellent survey results

Toronto, Ontario, Canada

-Supporting project managers setting up projects;- Research on the company database finding the best external linguists/team for each project;- Understand client requirements and help meeting their timeline;- Supporting with delivery project;- Knowledge of Plunet, Memsource platforms

Toronto, Ontario, Canada

- Developed and implemented efficient filing systems and customer database protocols.- Controlled and managed document processes by reviewing files, records and critical informationto confirm accuracy and comply with company policies and procedures.- Verified and logged deadlines in response to daily inquiries and requests.- Filling out applications for the new clients as requested; life insurance, CI, DIS, RESP, fordifferent companies, such as Sun Life, Canada Life, Manulife, Equitable Life, Desjardins.

Rome, Latium, Italy

• - Managed a team of 20-25 customer service associates responsible for overseeing the debt purchase and receivables management solutions for Vodafone Italia SPA- Tracked team and individual results daily, weekly, and month-end as teaching tools and benchmarks for improvement - Established and implemented clear goals and objectives to ensure consistent productivity, high employee motivation, and satisfaction, to create a collaborative and engaging work environment- Monitored employee performance and safety, leading necessary trainings to mitigate issues and optimize productivity

Rome Area, Italy

Albania

- Managed compensation, benefits, safety, payroll, and productivity for a team of 90-100 employees- Responsible for recruitment and talent development of full-time and seasonal employees, including organizing job fairs to find local talent- Spearheaded full-cycle HR processes including, advertising jobs, booking interviews, conducting hiring activities and interviews, investigating candidate backgrounds, and onboarding new employees- Utilized tools daily such as Ceridian Dayforce HCM, and Timetastic

Albania

Diploma Program, Business Administration-Human Resources, 3.57

Master'S Degree, Public Law

Bachelor'S Degree, Law