• Content reviewer/ moderator for Alphabet Inc (Google Project) on YouTube & Twitter• Understand and remain up-to-date with client’s policies and guidelines• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures• Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner• Recognize trends and patterns, and escalate issues outside policy• Review of sensitive content sometimes… Show more • Content reviewer/ moderator for Alphabet Inc (Google Project) on YouTube & Twitter• Understand and remain up-to-date with client’s policies and guidelines• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures• Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner• Recognize trends and patterns, and escalate issues outside policy• Review of sensitive content sometimes involving graphic or disturbing subject matter • Fulfil base productivity and quality requirements of the client• Identify inefficiencies in workflows and suggest solutions Show less

* Provided excellent support experience to advertisers via emails, live chats & outbound calls regarding Google Ads, Google Merchant Center, Google Analytics, Google Tag Manager issues* Identified advertiser’s needs and assisted the advertisers regarding Search campaign, Display campaign, Video campaign, Shopping Campaign optimization, and recommendations based on their preferences* Troubleshoot technical issues regarding tag implementation via Google Analytics, Google Tag Manager*… Show more * Provided excellent support experience to advertisers via emails, live chats & outbound calls regarding Google Ads, Google Merchant Center, Google Analytics, Google Tag Manager issues* Identified advertiser’s needs and assisted the advertisers regarding Search campaign, Display campaign, Video campaign, Shopping Campaign optimization, and recommendations based on their preferences* Troubleshoot technical issues regarding tag implementation via Google Analytics, Google Tag Manager* Built sustainable relationships and engaged advertisers by taking the extra mile and maintaining the KPI (Customer satisfaction) to meet the team target Show less

* Served card members warmly at night which based in the UnitedStates by answering calls to greatness by exceeding all expectationswith empathy and care* Engaged and built customers’ relationships with the companythrough open and interactive communication while deliveringpowerful tailored solutions every day* Discovered and analyzed the card members’ future needs by activelistening and resolved their product and service inquiries* Worked in a diverse environment… Show more * Served card members warmly at night which based in the UnitedStates by answering calls to greatness by exceeding all expectationswith empathy and care* Engaged and built customers’ relationships with the companythrough open and interactive communication while deliveringpowerful tailored solutions every day* Discovered and analyzed the card members’ future needs by activelistening and resolved their product and service inquiries* Worked in a diverse environment and contributed to team effort byaccomplishing related results as needed Show less

• Promoted to UHDS Training Assistant in 2019• Responsible for the onboarding, training, and mentorship of a 50+ employee team• Educated the team on sustainable practices, responsible stewardship, and customer experience expectations• Provided leadership and coaching to new employees• Advised guests on nutritional options while ensuring the quality and speed of service• Worked in a diverse environment that allowed cultural education and enrichment• Cashiering, preparing… Show more • Promoted to UHDS Training Assistant in 2019• Responsible for the onboarding, training, and mentorship of a 50+ employee team• Educated the team on sustainable practices, responsible stewardship, and customer experience expectations• Provided leadership and coaching to new employees• Advised guests on nutritional options while ensuring the quality and speed of service• Worked in a diverse environment that allowed cultural education and enrichment• Cashiering, preparing and serving food, stocking and organizing store inventory Show less

• Planned and created performances based on the concept of the events• Organized and conducted performances for events like Malaysian Cultural Night which was the major annual night event which represented Malaysia that involved students and families from all over the United States• Choreographed dances as well as recruited and trained performers• Provided costumes and props for the performers accordingly to budget and the concept of the events• Synchronized the stage effects… Show more • Planned and created performances based on the concept of the events• Organized and conducted performances for events like Malaysian Cultural Night which was the major annual night event which represented Malaysia that involved students and families from all over the United States• Choreographed dances as well as recruited and trained performers• Provided costumes and props for the performers accordingly to budget and the concept of the events• Synchronized the stage effects like stage lighting and fog machine with performances, including prepared a master technical cue sheet• Oversaw other crews in the creative team who were in charge of decorations and videos Show less

• Supported team to operate more efficiently by organizing the weekly sales performance report of each salesperson, recorded over 1000 sales invoices into Microsoft Excel spreadsheet, joined the weekly meeting to provide insights on existing products and stores• Helped to ensure the success of the events and roadshows by reviewing and proofreading the specifications & prices of the products on the templates and brochures, assisted with the event setups• Performed a project about ink… Show more • Supported team to operate more efficiently by organizing the weekly sales performance report of each salesperson, recorded over 1000 sales invoices into Microsoft Excel spreadsheet, joined the weekly meeting to provide insights on existing products and stores• Helped to ensure the success of the events and roadshows by reviewing and proofreading the specifications & prices of the products on the templates and brochures, assisted with the event setups• Performed a project about ink tank products and successfully presented it to the Managing Director and General Manager for SEA+Korea at HP Inc, conducted market research by visited the stores as a mystery shopper around the capital area, analyzed and compared the feedbacks of HP products and other brands Show less